Maintenance Technician - Elevators & Escalators

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through direct presence in 7 regions to complement our growth plans, we are looking for Maintenance Technicians with a service mindset to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier.

You will work towards ensuring quality service, improving equipment safety and performance, and promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.

• Customer relationship management
  • Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
  • Responsible for accurate and real-time back reporting of work performed (at the equipment level)
  • Accountable for equipment safety and performance
  • Accountable for identifying site risks, and communicating them to his supervisor
  • Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure
  • Accountable for identifying “unplanned” service repairs based on the equipment needs.
• Service operations
  • Accountable for the end-users and the site safety
  • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
  • Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes
  • Accountable for raising sales to lead to his supervisor
  • Accountable for exact and timely back reporting of the work done according to the process
  • Responsible for submitting timesheets based on the execution
  • Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition
  • Responsible for regular updates of his supervisor on all relevant information

• ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent
• Good verbal and written English communication skills
• Candidates with basic IT skills will be given a preference
• Candidates with basic digital foundation skills will be the right candidate for this position
• Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must
• Having a valid GCC driving license is an added advantage
• Candidates meeting the above requirements should only apply for this position.