Customer Relationship Officer - Priority Banking; Emirati

Organization Unit

Purpose:

The Customer Relationship Officer (CRO) unit within Priority Banking plays a critical role in delivering a seamless, high-quality service experience to High Net Worth Individual (HNWI) clients across the Emirates. The unit supports Relationship Managers by ensuring timely execution of customer requests, applications, and service queries while maintaining high standards of accuracy, confidentiality, and compliance. It focuses on resolving customer issues efficiently, reducing complaints, and enhancing overall customer satisfaction.

By coordinating closely with internal stakeholders and adhering to defined turnaround times (TATs), the unit contributes directly to customer retention, service excellence, and the bank’s overall performance and reputation.

Responsibilities:

• Ensure end-to-end closure of customer service requests and complaints within defined TATs
• Provide first-contact resolution and proactive follow-up to enhance customer satisfaction
• Support Relationship Managers with customer applications, documentation, and service processing
• Coordinate with internal departments to ensure timely delivery of products and services
• Ensure compliance with bank policies, procedures, and service quality standards

Qualifications:

• At least 1 - 3 years of relevant work experience
• Excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• UAEN will only be considered