Merchandise Supervisor - Mystic Lake Amphitheater

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Live Nation Concerts is looking for an energetic and detailed Venue Merchandise Supervisor. This role will supervise and assist all merchandise crew by helping to maintain an efficient and high-quality point of sale in the venue where artist merchandise is sold. This role will report to the Venue Merchandise Manager and assist with any pre‑show and post‑show inventory and reconciliation. The position is a Part‑Time Seasonal position.

• Assist in pre‑shift meetings and communicate pertinent information to the employees.
• Communicate and direct staff in their work assignments.
• Maintain and increase standards of customer service excellence.
• Work closely with Venue Merchandise Manager to ensure successful execution during all events.
• Ensure an excellent experience for each fan by providing prompt and thorough customer service.
• Maintain accurate order processing while completing purchases with the POS (point of sale).
• Properly handle guest credit/debit cards and applicable transactions.
• Prepare your stand display before the event begins so that fans can view what is for sale.
• Inventory‑ all items must be physically counted prior to the start of the event and again at the end of the show.
• Ensure all merchandise areas are safe, clean and orderly. Is also responsible for maximizing the space usage of all merchandise areas.
• Maintain all equipment and inventory for the merchandise department.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Other duties as assigned by management.

• Minimum 2 years of retail operations.
• Excellent communication skills required.
• Computer skills including Microsoft Office Suite, POS, and inventory management systems.
• Leadership skills to keep store employees motivated and resolve conflicts.
• Ability to work under pressure in a fast paced and multi‑tasking environment.
• Strong verbal and written communication skills.
• Organize and prioritize work to meet deadlines.
• Must be dependable and team orientated.
• Must be willing to conduct oneself in accordance with Live Nation standards.
• Good analytical skills with budget, sales data, and expenses.
• Strong business management knowledge with sales responsibility.
• Must be able to lift up to 40 pounds using proper lifting techniques.
• Bachelor’s degree preferred.
• Passion for customer service.
• Respect all employees and guests.

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices),…