Usher and Ticket Taker Supervisor

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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Venue Nation is seeking a dedicated Venue Usher and Ticket Taker Supervisor at Mystic Lake Amphitheater. The Usher and Ticket Taker Supervisor is responsible for supervising and coordinating activities of the Usher and Admissions department. Duties may also include management functions under the direction of the Operations Manager and Security Manager. This role is a Part‑Time Seasonal Position.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward‑thinking, and committed.

• Direct and supervise Ushers, Ticket Takers and other employees performing similar services as directed. Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints.
• On an ongoing basis lead and train staff to include assisting in staffing positions to ensure that all staff members are well‑informed on event‑specific details.
• Be able to identify and de‑escalate guest situations that may arise throughout shifts, coordinating with venue security for additional support.
• Coordinate team rest periods in accordance with state and local law and help to find coverage.
• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow crew members at the end of show to close the venue – this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
• Oversee productivity and work assignments of the Ushers and Ticket Takers and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.
• Other tasks as assigned by the Operations Manager.
• Assign and schedule team members to specific duties.
• Enforce safety, health, and security duties.

• High School Diploma or equivalent.
• 2‑3 years within a Guest Services or customer‑facing comparable role.
• Familiar with Microsoft Office Suite.
• Attention to detail, quality, and accuracy.
• Strong relationship building and communication skills.
• Ability to work independently.
• Excellent verbal and written communication skills.
• Position requires constant walking, climbing stairs, lifting, and carrying 50 lbs.+ and occasional sitting.

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including…