Community Services Connections Coordinator

Overview

Job Opportunities for the City of Shaker Heights. Please submit your resume and/or application by email to human.resources. You may also mail it to City of Shaker Heights, Human Resources Dept., 3400 Lee Rd., Shaker Heights, OH 44120. Download the Employment Application (PDF). The City of Shaker Heights is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

The City does not hire external candidates who use any form of tobacco or nicotine products.

Performs intermediate professional work planning, coordinating, and overseeing the delivery of social service programs and referrals to partnering agencies. Serves as a liaison between the City, residents, community stakeholders, and nonprofit organizations. Maintains records and files for the outreach initiative and related administrative work as assigned. Work is performed under the general direction of the Chief Culture and Engagement Officer.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Develop and maintain effective partnerships with county agencies, nonprofit organizations, healthcare providers, schools, and other community stakeholders that provide direct services tailored to individual and community needs.
• Coordinate and administer social service programs addressing identified community needs. Serve as the City’s primary point of contact for residents seeking assistance; conduct intake assessments, make appropriate referrals, and provide follow-up support as needed.
• Partner with Senior Adult Programmer to support activities and facilitate meaningful connections with older adults and senior residents.
• Participate in community engagement initiatives, public meetings, neighborhood association meetings, and school-related functions to increase awareness of available services and strengthen community connections.
• Collaborate with multiple City departments to deploy institutional resources in support of residents with complex needs and to assist with emergency response efforts during crises or disasters.
• Partner with community schools and the City Library to identify residents in need of services and connect them with appropriate resources.
• Develop and deliver educational presentations and training to residents, staff, and community partners as appropriate.
• Collect, analyze, and provide statistical data, program metrics, and outcome reports to City Administration.
• Serve as staff support to the City’s Culture and Engagement Committee, including meeting coordination, documentation, and follow-up activities.

Thorough knowledge of theory, principles, and practices of diversity, equity, and inclusion. Demonstrated organizational skills to assist in the management of a project. Skill in the use of personal computers, including Microsoft Suite. Strong skills in interpersonal communication, conflict resolution, meeting/discussion facilitation, and other skills required to coalesce and guide working relationships and projects involving participants of diverse backgrounds and experiences.

Ability to build trust and consensus and develop partnerships; ability to work on several projects/issues at once, manage projects effectively and meet firm deadlines; ability to prepare and present verbal and written reports clearly and concisely; ability to research and collect and organize data; ability to communicate effectively in oral and written form; ability to deal courteously and effectively with the public;

ability to work with diverse groups of people, responding thoughtfully and tactfully to concerns; ability to establish and maintain effective working relationships with associates, committees and commissions, Department Directors, elected officials, community organizations,…