Information Technology Administrator

Job Opportunities

Submit your resume and/or application by email to human.resources or mail it to City of Shaker Heights, Human Resources Dept., 3400 Lee Rd., Shaker Heights, OH 44120. Download the Employment Application (PDF).

The City of Shaker Heights is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. The City does not hire external candidates who use any form of tobacco or nicotine products.

Performs difficult skilled technical work managing and maintaining computer and network services, the security of computer network and communications, the Microsoft Active Directory, and the Virtual Server Environment (VMware) for the City, developing solutions for project requirements, coordinating with vendors, developing and reviewing bids, evaluating new technologies, and related work as apparent or assigned. Work is performed under the limited supervision of the Director of Information Technology.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Maintains computer and network services by providing secure and reliable service to all City departments including designing the solutions, installs, configuration, troubleshooting and maintenance of computer and network equipment.
• Manages the security of the City computer network and communications; ensures system integrity and security for various operating systems and software used by the City through monthly patches, upgrades and bug fixes.
• Manages and maintains the Microsoft Active Directory for the City to provide a safe and stable environment; creates and maintains network user accounts and security.
• Manages and maintains the Virtual Server Environment (VMware) for the City.
• Designs solutions for project requirements; works with vendors reviewing bids to evaluate proposed solutions and makes recommendations to the Director of IT; analyzes new technology for more efficiency and cost effectiveness; creates and reviews bids for hardware and software needs; works closely with vendors; coordinates outside maintenance contracts and services.
• Installs, configures, and maintains network hardware including but not limited to switches, wireless access points, routers and cabling.
• Analyzes, diagnoses, and repairs software issues; consults with users and tier one through three support to solve technical questions; provides assistance to all City departments with various hardware and software components including purchasing assistance.
• Documents and records services performed via helpdesk software; prepares summaries and written reports for supervisors; maintains accurate records of hardware and software inventory and software licenses to adhere to licensing and retention policies.
• Attends user groups, training and interface committees; transports equipment as needed.
• Provides training, direction and support to level one Desktop Support Technician as needed.
• Completes and ensures integrity of server operating software and data backups.

Thorough knowledge of the principles of modern office procedures, systems and equipment; thorough knowledge of the policies, procedures and activities of the department; thorough knowledge in Microsoft Windows Operating Systems and Microsoft Office Professional applications; thorough knowledge in virus and spyware protection tools; general knowledge of Power Shell.

Skill in the use of personal computers, associated software packages, hardware, and peripheral equipment; skill in enterprise level Local Area Network (LAN)/Wide Area Network (WAN) environment including administration of network architectures, principles and topologies.

Ability to use diagnostic and performance tuning tools; skill in standard backup infrastructures and software tools and in Virus Protection and Anti‑Spam tools; ability to troubleshoot hardware and software issues with computers, printers, equipment, City‑standard software…