Information Technology Specialist

About the Position

This position will be assigned to the Resource Management Flight. This position will be the first line of help to resolve IT and computer related issues. Performs basic helpdesk duties. Assists in planning for loss of system hardware/software, performs routine system and database maintenance. Install, configure, operate, provide and coordinate support for all client devices/applications and ensure they meet the needs and requirements of the activity.

Provide end‑user support for all users and systems within the organization and serve as the organization’s first line of help to resolve IT and computer systems related issues. Perform basic helpdesk duties such as receive visitors and incoming calls; create and maintain user accounts and records; provide new user orientation and training. Assist in planning for short‑term and long‑term loss of system hardware and software;

perform routine system and database maintenance and troubleshoot system failures; perform routine system, database, and user data backups; and ensure end‑users are trained and provided user manuals. Consult with customers regarding potential system or program upgrades. Install, configure, operate, and provide and coordinate support for all client devices and applications and ensure they meet the needs and requirements of the activity.

Provide instructions and assistance to all organizational personnel on the use of Air Force developed and off‑the‑shelf software packages. May be required to create, edit and maintain end‑user instructions or manuals. Proactively interact with users to ensure proper operation of computer systems, hardware, and software. Research, evaluate and provide feedback on problematic trends and patterns in customer support requirements. Work directly with Air Force Services Activity, contractors and vendors to resolve hardware and software including Aloha, Rec Trac and Point Of Sale (POS) issues to include warranty replacements and software modifications.

Update and maintain an approved work order database. Submit and track work requests to other base agencies. Assist with tracking and maintaining of the IT asset inventory by preparing required documents and following established procedures to ensure accuracy of the inventory. Must have working knowledge of Credit Card systems and terminals. Assigned duties include Cybersecurity liaison, Telephone Control Office (TCO), Equipment Custodial, or Record Custodian (RC), Radio Control Officer, frequency manager.

May be required to coordinate with Air Force Services Agency, other base agencies, and contractors to ensure compliance standards are being met to include Purchase Care Industry (PCI). Area of responsibility includes end‑users, workstations and peripherals within 4th Force Support Squadron. Performs other related duties as assigned.

(Use the "Apply for this Job" box below). Questionnaire/

• This position requires the incumbent to complete a background investigation with favorable results.
• Must complete a pre‑employment physical.
• Incumbent is required to complete a pre‑employment drug test and is subject to random testing.