Frozen Food Manager-Seward

Overview

JOB DESCRIPTION

Job Title:

Frozen Food Manager

As a primary contact for Safeway customers, the Frozen Food Manager provides friendly, courteous, and helpful service. Trains, supervises, schedules, and assigns duties to Frozen Food Clerks. Changes signs and prices as directed by merchandising. Responsible for maintaining appropriate stock and inventory in the frozen food area. Responsible for minimizing out of stock product. Writes frozen food orders in the order guide book.

Checks orders for completeness upon arrival. Rotates product and removes expired stock daily. Keeps frozen food cases stocked with product, cleans department area, and restocks items in the freezer for other departments. Boards received from trucks are loaded onto pallets. Pallets are taken to the sales floor with a pallet jack and product is loaded into cases. Cardboard boxes are broken down and placed in the bailer.

Ice machine is checked daily and filled as needed. End displays are restocked as per instructions. Cleans any spills from leakage in cases or on department floor. In the event of a freezer malfunction or power outage the employee will remove all items, clean out the case, and replace or restock product. May also function as cashier/checker during peak times.

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise Frozen Food workers to ensure optimum staffing patterns for the department.
• Speak with customers to resolve problems involving sales, satisfaction with service, or product and other problems related to the operation of the Frozen Food area.
• Perform daily inventory and order necessary supplies to maintain adequate inventory.
• Replace stock in coolers, freezers, and end displays.
• Make sure that all expired items are removed from the shelves daily.
• Unload boards and stack on pallets or six wheel carts. Push pallet jacks or six wheeled carts through store to display areas.
• Maintain cleanliness of display areas and freezers.
• Other duties as assigned.

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to work independently.
• Ability to understand and follow instructions.
• Desired:
  Previous experience as a clerk.

Frozen Food Clerks and Helper Clerks working in department.

Varies depending on store location and state/county requirements.

Inside: 95% | Outside: 5%

Temperature Extremes:
Freezer temperature may be –20°

F.

Chemicals:
Seldom (mild detergents or glass cleaner).

hand truck, six wheel cart, pallet jacks, grocery carts, box cutter, pens and pencils, mops, brooms, telephone/intercom, power pallet jack, big joe, bailer, scrubber machine

Constant (over 70% of the time) | Frequent (30-70%) | Occasional (10-30%) | Seldom (1-10%)

Lifting Constantly lifts 1-20 lbs. Occasionally lifts 21-35 lbs.

Carrying Constantly carries 1-10 lbs. Frequently carries 11-20 lbs. Seldom carries 21-35 lbs.

Pushing/Pulling Constantly pushes/pulls 1-10 lbs. Frequently pushes/pulls 11-20 lbs. Occasionally pushes/pulls 21-50 lbs.

Reaching Constant knee to shoulder reaching. Occasional overhead and at or above shoulder level reaching.

Standing Constant standing while on job. Sitting allowed on breaks.

Walking Constant walking while on job.

Climb/Balance Seldom. May use step stool to reach higher shelves.

Trunk Functions Frequent neck rotation. Occasional bending of head, bending/stooping, twisting, crouching, squatting, kneeling.

Upper Extremity Constant handling/grasping. Frequent repetitive motion. Seldom forceful gripping.

Vision Use of peripheral vision and depth perception to move pallet jacks, carts, and six wheelers around crowded store area containing customers. Near vision used to read price sheets, product labels, etc.

Hearing To converse with customers, provide service, perceive questions and conduct business. To answer pages and receive instructions/information from other employees.

Speech To converse with customers, answer questions and conduct business. To exchange information with other employees, use the telephone or page other employees over intercom.

Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.