Dug Lead-Seward

As the Grocery Home Shopping Department Manager at Safeway, you serve as the primary contact for customers, ensuring orders are selected, processed, and delivered within established standards and timelines while maintaining superior service quality.

You train, supervise, schedule, and assign duties to Personal Shoppers, ensure equipment is used safely, respond to pressure situations, and work both independently and as part of a team.

• Provide customer service as defined by the employer within company policy.
• Operate hand‑held computer/scanning unit to check in items from the order, ensuring the merchandise matches the order.
• Identify and locate items efficiently within the three categories of the store (ambient, chilled, and frozen).
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Monitor the processing of all customer orders to ensure customers receive all products that have been ordered/charged for.
• Monitor/review the picking of orders to ensure time commitments are met.
• Bag grocery items and place them into bins.
• Push filled cart (12 items per bin or lesser larger items 6 bins per cart) to the back room area to be staged on hand trucks.
• Push loaded hand truck to the delivery truck.
• Load filled bins onto delivery truck, ensuring correct loading of truck.
• Train, schedule and supervise Personal Shoppers.
• Ensure all daily/weekly routines are adhered to to demonstrate due diligence with regard to legal compliance.
• Maintain cleanliness of store and back room area.
• Other duties as assigned.

• Ability to follow company customer service procedures; demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co‑workers.
• Ability to train teams of people.
• Strong communication and leadership skills.
• Knowledge of Safeway is highly desirable.

Personal Shoppers.

Varies depending on store location and state/county requirements.

Inside: 95% Outside: 5%.

Cart with bins, hand‑held computer with scan gun, hand truck, labels, cash register.

Constant activity (over 70% of the time). Frequent lifting of 1‑20 lbs.; occasional lifting of 21‑35 lbs.; seldom lifting of 36‑50 lbs. Frequent carrying of 1‑20 lbs.; occasional carrying of 21‑35 lbs.; seldom carrying of 36‑50 lbs. Frequent pushing/pulling of 1‑35 lbs. Frequent reaching to waist to shoulder; occasional reaching from floor to waist; seldom reaching below knee. Constant standing while on the job.

Constant walking while on the job. May use stepstool or ladder to reach upper shelves. Frequent bending head down/up; occasional neck rotations, bending/stooping, twisting, crouching. Frequent handling/grasping of items; seldom fine finger manipulation or forceful gripping. Use of peripheral vision to move around store and rear area, near vision to read labels and process orders.

Speech is used to provide service to customers and to interact with other employees. Hearing is required to receive instructions and information from the manager and other employees, and to interact with customers.

Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.