Aquatics Supervisor

Schedule:
Mon. & Tues. Off

Hours:

8:30 AM- 5 PM

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

Within your respective shift assignment(s), the Aquatics Supervisor (AQS) will collaborate with the Aquatics Manager (AQM) to effectively direct and manage SMR aquatics operations and waterpark safety. The AQS is trained in water safety and enforces all pool regulations including SMR Policies and Procedures in accordance with property and applicable Lifeguard Manuals. This leadership role is significant to lead with integrity and coach team members to success, execute business requirements, and to support the aquatics team as they serve our guest.

The AQS is responsible for guest satisfaction and employee accountability, as well as completing their daily work tasks and any additional tasks assigned.

The Business:

The AQS will work 8 to 10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep operations running efficiently.

• Supervise daily Aquatics operations and team members to include, but not limited to; aquatics, evaluating team members, training, testing, certification of team members if certified to do so, coaching, compliance, rentals, and aquatic common areas.
• Maintain and monitor activities to achieve the highest level of cleanliness, maintenance, safety and care in pool areas to include, but not limited to; swimming pool, slides, water elements, play features, steps, tables and seating, pool activity areas, waterpark/hotel areas and team member back of house areas.
• Knowledge and ability to comply with all Company operating policies and procedures to follow and enforce in compliance with property and applicable Lifeguard Manuals.
• First Aid and CPR certification:
  Participate and/or lead in weekly in-service training and drills.
• Compliance with TOSHA certifications, biohazards procedures and responsibilities for safety in handling.
• Respond to action items and guest related items or problems promptly and effectively to prevent reoccurrence.
• In the event of a potential emergency, assist or rescue pool users (guests) who may be sick, hurt or in distress.
• Enforce SMR pool regulations and educate guests about them.
• Informed and knowledgeable of resort/hotel property for ‘activity and event’ guest experience locations.
• Perform closing procedures at waterpark after closing.
• Communicate with my AQM in regard to projects, special events, inventory, guest impact items, and team member performance.
• Collaborate with the AQM to complete orders as directed and in a timely manner to meet capacity demands.
• Perform other incidental and related duties as required and/or assigned.
• Management reserves the right to change, remove or add to these duties as necessary.

• Create two-way communication with team members by providing regular feedback and immediate instruction when necessary.
• Collaborate with other team members and my manager to communicate issues and coordinate tasks to ensure waterpark/aquatics areas operate cohesively and efficiently.
• Contributes to building a positive team spirit.
• No team member will pose a direct threat to the health/safety of self or others.

• A team member who supports and participates in Smoky Mountain Resorts’ Legendary Service and Promise for guest satisfaction, exceptional guest interactions and future hotel stays.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

• Responsible for taking proper health precautions such as; using sunscreen, wearing sunglasses, and staying hydrated and well rested.
• Lead and practice ‘what if’ safety and waterpark scenarios.
• High standard of accuracy in all aspects of…