Supervisor, Retail, Retail & Store Manager

Job Title:

Supervisor Outlet

The successful individual will leverage proficiency in retail to drive store performance and build customer loyalty.

• Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers.
• Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales.

• Achievement of personal sales goals.
• Educate teammates on sales plans, personal sales goals, store stats and drive them to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

• Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy and lifestyle to the sales team and customers.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, Fed Ex shipments, repairs and damages to maintain inventory integrity.
• Adhere to Kate Spade loss prevention policies and operational procedures.

• Strong written and verbal communication skills.
• Detail oriented.
• Proactive ability to multitask and prioritize.
• Minimum 2–3 years of experience in luxury goods or a comparable retail environment.
• College degree preferred.

• Available to work store schedule, including evenings and weekends.
• Stand for extended periods of time.
• Safely lift boxes up to 40 lb.
• Comfortable climbing ladders.

• Courage:
  Provide current, direct, complete, actionable positive and corrective feedback; face up to people problems quickly and directly; take negative action when necessary.
• Creativity:
  Produce new and unique ideas; connect unrelated concepts; be seen as original and value‑adding.
• Customer Focus:
  Meet expectations of internal and external customers; use feedback for improvement; build trusting relationships.
• Dealing with Ambiguity:
  Cooperate with change; shift gears comfortably; decide and act without a total picture; handle risk and uncertainty.
• Drive for Results:
  Exceed goals; consistently high performer; bottom‑line oriented; push self and others for results.
• Interpersonal Savvy:
  Relate well with all people; build rapport; use diplomacy; diffuse tense situations.
• Learning on the Fly:
  Learn quickly; embrace change; analyze successes and failures; experiment to find solutions; enjoy challenges.

• Strategic Agility:
  Anticipate future consequences and trends; create competitive strategies.
• Developing Direct Reports and Others:
  Provide challenging assignments; hold development discussions; build career plans.
• Building Effective Teams:
  Blend people into teams; create morale and spirit; share wins; foster open dialogue; define team success.
• Managerial Courage:
  Give direct, actionable feedback; face problems quickly; take negative action when necessary.

Kate Spade is an equal‑opportunity and affirmative‑action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race,…