Supervisor, Retail, Retail & Store Manager

Kate Spade is a global lifestyle brand founded in 1993 that designs handbags, ready‑to‑wear, jewelry, footwear, home décor and more. In 2024 it remains a leading luxury retailer under the Tapestry portfolio, committed to optimism, innovation and inclusivity.

Supervisor Outlet

The successful individual will leverage their proficiency in retail to…

• Partner with Store Manager to develop business‑driving initiatives that build repeat business or attract new customers to the store.
• Communicate and achieve store productivity targets including sales per hour, ADT, UPT, and capture rate.
• Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
• Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales.

• Achievement of personal sales goals.
• Educate team on sales plans, personal sales goals, store stats, and drive the team to achieve them.
• Ensure the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles.
• Foster a team environment by creating a fun, competitive, inviting atmosphere.

• Understand and communicate the Kate Spade New York brand aesthetic, philosophy and lifestyle to the sales team and customers.
• Ensure brand and operating standards are met to support brand consistency.
• Ensure store presentation standards are achieved and maintained.

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, Fed Ex shipments, repairs and damages to maintain inventory integrity.
• Adhere to Kate Spade loss prevention policies and operational procedures.

• Strong written and verbal communication skills
• Detail oriented
• Proactive ability to multi‑task and prioritize
• Minimum 2‑3 years’ experience in luxury goods or a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred

• Available to work the store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders

Hourly: $16.00 – $23.75

Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in the company’s 401(k) savings plan and take paid time off for wellness needs and vacations. Eligible employees will be able to receive discounts on certain products and incentive compensation.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions … are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or e

Nearest Major Market:
Knoxville
Job Segment:
Outside Sales, Sales