Customer Service Rep

Domino's Pizza is looking for a Customer Service Representative to join our team at our new location on Winfield Dunn Parkway. This role involves assisting customers, taking orders, handling cash, and ensuring high-quality pizza preparation in a fast‑paced environment.

• Maintain a friendly, positive attitude and provide excellent customer service.
• Take orders over the phone and in person.
• Deal with customer concerns and complaints.
• Handle cash transactions accurately.
• Upsell menu items.
• Make Domino’s high‑quality pizzas.
• Control food portion and hygiene.
• Food preparation and general cleaning duties.

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, and walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

• Comprehend and give correct written instructions.
• Communicate verbally with customers and coworkers to process orders over the phone and in person.

• Perform basic arithmetic accurately and quickly.
• Make correct monetary change.
• Use verbal, written, and telephone skills to take and process orders.
• Motor coordination for rapid, accurate movements.
• Enter orders using a computer keyboard or touch screen.

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In‑store temperatures ranging from 36°F to 90°F+ in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk‑in cooler.
• Hot surfaces/tools from oven up to 500°F or higher.
• Sharp edges and moving mechanical parts.

• Talking and hearing on telephone.
• Near and mid‑range vision for most in‑store tasks.

• Depth perception.
• Ability to differentiate between hot and cold surfaces.

• Direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

• Most tasks are performed from a standing position.

• For short distances and short durations.

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72 inches high.

• Large cans, weighing 3 lbs, 7 oz, are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 lbs is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 lbs per tray.

• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24‑30 and requires a force of up to 7.5 lbs to push.
• Trays may also be pulled.

• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present, but workers are unable to flex their knees while standing at this station.
• Duration is approximately 30‑45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.

• Performed occasionally to stock shelves and to clean low areas.

• Reaching is performed continuously; up, down and forward.

• Eye‑hand coordination is essential; use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.