Hotel Engineer​/Maintenance Technician

An additional $3.00/hr. offered for 2nd shift positions.

Schedule:

Sun.

-Thurs. 8 AM- 4:30 PM, Fri. & Sat. Off

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.

The Hotel Engineer is responsible for daily maintenance and overall upkeep of guest rooms, common areas, waterpark and pool areas, and hotel grounds. This includes following all company policies and procedures in accordance with all property manuals and achieving maintenance goals. This position also performs various tasks relating to projects and other duties as assigned by the Maintenance Lead, Maintenance Property Supervisor, Maintenance Manager, or General Manager.

Managing the Business:

The Hotel Engineer will work 8 hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Complete all work orders as reported through the property management computer system.
• Complete Daily and Weekly reports and checklist as assigned.
• Ensure efficient operation of the maintenance department by following all policies and procedures.
• Respond to action items and guest related items or problems promptly and effectively to prevent reoccurrence.
• Adhere to all safety policies and procedures.
• Meet preventative maintenance goals for each period.
• Maintain pools and waterpark chemicals, equipment, and areas to company standards.
• Communicate with supervisor and property managers regarding projects, inventory, emergency maintenance issues, and guest impact items.
• Aware of industry trends and knowledgeable of the area including events and trends.
• Maintain a culture of legendary service and hospitality among all team members.
• Maintain the highest level of cleanliness, maintenance, and care throughout property grounds, pool areas, activity areas, common areas, and back of house areas.
• Work with local health department, fire inspector, and other state or local agencies when instructed to maintain compliance at the property.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Collaborate with fellow team members to bring energy and fun to the newly created and themed activities space.
• Host a safe and interactive environment that all kids and families can enjoy.
• Interact with team members and guests in a positive and friendly manner during all shifts, in all situations.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.

Management reserves the right to change, remove or add to these duties as necessary.

• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example and teaching excellent guest service.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.
• Personally, demonstrate a commitment to SMR standards by responding to management and team members promptly.

• High standard of accuracy in all aspects of the job and other project assignments.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

• As a professional leader is honest, acts with integrity, follows through on commitments, accepts responsibility for my actions, approaches others in a tactful manner, and reacts well under pressure. Clearly distinguishes between right and wrong.
• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring and compassionate.
• Enjoy working with people, training others, and providing excellent guest service.
• Willingness to learn best practices and adapt to procedural changes.
• Co…