Bilingual Executive Housekeeper

Bilingual Executive Housekeeper ($2.00/hr. differential on Sunday)

Pay: $27.00 per hour

Schedule 2:
Sun. 8:30 AM-5 PM, Mon. & Tues. Off, Wed.

- Sat. 8:30AM-5PM

Smoky Mountain Resorts is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us! As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR’s ‘Spirit of Hospitality’ and our Smoky Mountain community.

The Executive Housekeeper is responsible for the daily operations of the housekeeping department. This includes following and enforcing all company policies and procedures in accordance with property manuals, counseling, coaching, recruiting, training, and achieving service goals. This position also performs various tasks relating to training, inventory, project management, and other duties as assigned.

Managing the Business:

SMR’s Executive Housekeepers will work 8-10+ hours per shift, 5 or 6+ days each week, based on occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep our operations running efficiently.

• Complete daily reports and paperwork as assigned.
• Ensure efficient management of the housekeeping department by enforcing all policies and procedures.
• Respond to guest related items or problems promptly and effectively to prevent reoccurrence.
• Maintain cleanliness standards in all guest rooms.
• Maintain in-room inventory standards.
• Ensure all safety policies and procedures are strictly adhered to.
• Ensure that all room inspection score goals are met by all housekeepers.
• Ensure that standard room times are being achieved by the department.
• Carryout and measure training objectives in each department.
• Oversee all housekeeping and janitorial inventory.
• Inspect guest rooms regularly and consistently among all employees.
• Identify and report all maintenance related problems in guest rooms.
• Carry out all projects as discussed with the General Manager.
• Knowledge of the area including events and trends.
• Maintain a culture of legendary service and hospitality among all staff.
• Maintain the highest level of cleanliness and care throughout property grounds, common areas, back of house areas, and guest rooms.
• Address employee related items and issues promptly and professionally in a manner that is consistent with core values.
• Recruit and employ following all federal labor laws as well as company policies for recruiting and employment.
• Assume the role of housekeeping attendant if needed or as directed by Rooms Division Manager or General Manager.
• Complete TOSHA certification to handle biohazards in compliance with proper training.
• Understand all safety regulations and operate systems in accordance with all safety measures.
• Knowledge and ability to comply with all company operating policies and procedures.
• Perform other incidental and related duties as required and/or assigned.
• Management reserves the right to change, remove or add to these duties as necessary.

Commitment to SMR’s Legendary Service:

• Align with SMR’s promise for guest satisfaction and future hotel stays through leading by example.
• Actively participate in empowering and encouraging team members to have exceptional guest interactions.

Quality of Work Statement:

• High standard of accuracy in all aspects of the job and other project assignments.
• Maintain strict confidentiality and excellent judgment regarding privileged information.
• Ensure my work areas are safe, organized and maintained.

Personality / Attitude:

• Highly motivated, energetic, flexible, cooperative, patient, good listener, friendly, caring, and compassionate.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit, shares expertise and recognizes the accomplishments of others.
• Recognized as a positive influence on others.
• Ability and commitment to work well with other staff.
• Appearance, hygiene, and dress represent the company’s image.

Skills / Knowledge:

• Be in good physical condition and be able to perform indoor and outdoor duties.
• Ability…