Sales Engineer - After Sales & Spares

Overview

We are recruiting on behalf of a well-established manufacturing company seeking a Sales Engineer - After Sales & Spares to join their Sales team. This role focuses on supporting customers with technical sales enquiries, producing accurate and competitive quotations, and providing both commercial and technical support to new and existing customers. You will play a key part in maintaining strong customer relationships and supporting the business through efficient order processing and after-sales support.

• Acting as the first point of contact for customer enquiries via telephone, email, and occasional face-to-face interaction
• Understanding, managing, and interpreting customer technical and commercial requirements
• Producing layouts and costed solutions to meet customer needs
• Preparing clear, detailed, and accurate quotations and tenders in a timely manner
• Following up quotations to secure profitable orders
• Maintaining a strong level of product and application knowledge
• Providing pre-sales technical support and product guidance to customers
• Ensuring orders are processed efficiently and that accurate information is passed to Design and Manufacturing teams
• Keeping customers informed of order progress and resolving any issues promptly
• Maintaining accurate and up-to-date records of enquiries, quotations, orders, and customer activity
• Identifying and pursuing new business opportunities
• Carrying out occasional customer and site visits
• Supporting the Contracts, Engineering, and Production departments
• Assisting other departments when required and undertaking other reasonable duties within the Sales team

• Ability to read and interpret technical drawings (AutoCAD)
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Experience using Sage 200 and CRM systems (advantageous)
• Strong attention to detail
• Good troubleshooting and problem-solving skills
• Effective time management and organisational skills
• Proactive, with the ability to use initiative
• Strong work ethic
• Excellent communication skills
• A collaborative team player