Member Specialist

Base Pay Range

$18.00/hr - $25.00/hr

What you’ll do:

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs while assisting members with purchasing decisions.
• Provides member service by maintaining self‑checkout area, resolving member issues and concerns, promoting Sam’s Club products and services, providing guidance on self‑service technology, processing member purchases, assisting with payments, returns, refunds, and exchanges in accordance with company policies for different membership and payment typesli>
• Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assists with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to change and feedback.
• Respect the Individual: embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent.
• Respect the Individual: works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
• Respect the Individual: strengthens the team by helping develop and mentor others, recognizes others’ contributions and accomplishments.
• Act with Integrity: maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values, supports the culture, holds oneself and others accountable, supports Walmart’s goal of becoming a by making a positive impact for associates, customers, members and the world around us.
• Act with Integrity: acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent.
• Serve our Customers and Members: delivers results while putting the customer first.
• Serve our Customers and Members: makes decisions based on reliable information, balances short and long‑term priorities and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Strive for Excellence: displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience.
• Strive for Excellence: drives continuous improvements, is open to and uses new technologies and skills and supports others through change.

• Customer Service, Retail experience including operating front end equipment (for example, cash register).
• Working with mobile retail applications.
/ul>Benefits
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
  
  For information about PTO, see
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Location

Primary

Location:

424 GEORGE CLAUS BLVD, SEVERN, MD , United States

Job Details
• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Management and Manufacturing
• Industries:
  Retail
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