Service Delivery & Improvements Officer

Service Delivery and Improvements Officer (£35,093 per annum, full-time, hybrid with an office base of Sevenoaks, Kent)

Job Description

This role plays a vital part in ensuring our homes and services remain safe and compliant in line with gas safety regulation as well as legislation such as the Decent Homes Standard. You will support the programming, coordination and delivery of planned programmes to include gas safety checks, heating system installations and other non-gas statutory compliance works. You will be expected to have a keen eye for detail and support internal customers with case management within critical timescales.

The successful candidate must be confident with Excel, be able to interpret system reporting and use data insights to identify issues or risks. The role will accurately maintain and update key compliance and business systems. You will also need to be confident to work closely with operational teams as well as the wider organisation to resolve challenges whilst maintaining safety at all times.

Together with a small dynamic team, you will drive service enhancements through effective problem solving, process design and be able to work under pressure.

Please see attached job description for further information. If you cannot see it attached, please visit our website.

At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.

• generous pension and life cover
• health cash plan
• flexible leave package which includes an additional three days leave for our Christmas closure
• paid time off to volunteer
• annual grant to support your wellbeing

Please see our website for more details about our benefits package.

The role will be based in our Sevenoaks Office. We offer a flexible approach to hybrid working, with full-time colleagues basing themselves in the office twice a week.

We will only consider applications submitted with a full CV and completed application form.

Should you wish to have an informal chat pre-application, please contact Michelle Redfern, iNHomes Service Delivery Manager, via our contact team on phone number removed.

Advert Closing Date: 5pm on 6 January 2026

Interview Date: 19 January 2026