Infrastructure Engineer & Support Specialist

We are looking for an Infrastructure Engineer & Support Specialist to join our IT team based at our Westerham site. This a permanent, full time, on-site position.

You’ll work closely with business stakeholders to deliver projects, support end-users, and ensure the smooth running of our networks, servers, and key technology platforms. This is a hands-on role where no two days are the same – from providing 1st and 2nd line support, to managing infrastructure, to driving forward key improvements across our systems.

What You’ll Be Doing

• Supporting all IT Infrastructure, Networks, and Operations across the EMEAA business.
• Managing IT assets, including building equipment to required standards.
• Providing 1st and 2nd line technical support to end-users, resolving hardware, software, and network issues.
• Troubleshooting across multiple operating systems (Windows, Linux, macOS).
• Assisting with employee onboarding (workstation setup, email configuration, training).
• Supporting cloud-based services and business-critical applications.
• Deploying software updates and patches.
• Documenting solutions and maintaining knowledge bases for improved support.
• Designing, deploying, configuring, and maintaining infrastructure (servers, networks, storage, cloud environments).
• Managing virtualised environments and ensuring system performance.
• Keeping systems secure with regular patches and updates.
• Escalating complex issues to senior teams when required.

What You’ll Already Have

• Knowledge of Network Switching fundamentals.
• Strong experience with Windows OS (10/11) and the Microsoft 365 Suite.
• Troubleshooting skills across hardware, software, networking, and cloud.
• Experience administering Windows, Linux, and macOS.
• Familiarity with ticketing systems (JIRA, Service Now) and ITSM/ITIL practices.
• Knowledge of monitoring tools (Nagios, Zabbix, Prometheus).
• Experience with Active Directory, Group Policy, LDAP, SCCM, Intune.
• Strong knowledge of VLANs, Firewalls, Fortinet, V-Center, Backup solutions, Phone systems, Print Server, and Anti-virus.
• Excellent problem-solving, listening, and multitasking skills.
• Calm under pressure with strong teamwork and communication abilities.
• Degree in Computer Science (or related field) with 5+ years’ IT infrastructure experience.

Our Core Competencies

• Active Learner – Grow your capability at every opportunity.
• Collaborates – Share skills and knowledge across teams.
• Plans and Aligns – Keep work purposeful and relevant.

Our Purpose & Behaviours

• We Think Big, Learn Fast
• We Work It Together
• We Make The Hard Call

Why Join Us?

We reward not just the results but the positive impact you make along the way. With a pay-for-performance culture, we value curiosity, collaboration, and the drive to keep improving.

The Benefits

• 33 days holiday (inclusive of Bank Holidays) – pro-rata for part-time
• Employee Assistance Programme
• Life Assurance & Pension Plan
• High Street Reward Scheme & Refer a Friend Programme
• Free Parking & Eye Care support
• Employee Recognition Programme

Our Hiring Process

• Initial discussion with our Resourcing Team.
• On-site interview process (1–2 stages depending on role).
• Successful candidates will be notified, and start dates confirmed.

If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.

Note for Recruitment Agencies:
We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply.