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It Support Engineer
Job in
Sevenoaks, Kent County, TN13, England, UK
Listed on 2026-01-19
Listing for:
RTL Group Ltd
Full Time, Contract
position Listed on 2026-01-19
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Key Tasks and Responsibilities:
* Providing support to Specialist software’s (Bluebeam, Autodesk Suite (AutoCAD LT, Civil 3D, Revit).
* Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.
* Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.
* Provision of site setups.
* Provision of mobile phones and associated accessories.
* Active directory account management (including starters/leavers).
* Providing support to all Sites Network Infrastructure (Starlink, Netgear Orbi and Uni Fi/Ubiquiti Wireless systems).
* Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).
* Maintain and Improve Departmental documentation.
This is a full-time position, Monday to Friday 9 hours a day, flexible between 7am-6pm dependent on which site you will be visiting.
Competitive salary dependant on experience.
Qualities and Capabilities
Required:
* Believe in and uphold our company values.
* Minimum of 3 years’ practical experience in an IT support / service function role.
* Working knowledge of MS Office products including SharePoint.
* Demonstrable customer service-oriented skills.
* Comfortable working at height (ladders etc.)
* Full Driving License and own car.
* Right to Work in UK documentation.
* Inquisitive mindset and willingness to ask questions and challenge current process in the pursuit of improvement
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