IT Help Desk

Position: IT Help Desk (Contract)
Key Tasks and Responsibilities:

* Respond to and log helpdesk enquiries in a timely manner and provide fixes for our desktop / laptop hardware and software applications.

* Escalating to 3rd line support (both internally and to external suppliers) where required and managing this through to resolution.

* Provision of site setups, from design to production.

* Minimum 1 day per week on one of our construction sites, providing & maintaining IT services.

* Provision of mobile phones and associated accessories.

* Active directory account management (including starters/leavers).

* Ensuring the smooth operation of IT systems (Exchange 365, Manage Engine Service Desk Plus, Mimecast, Webroot, Websense).

* Providing support for Specialist systems (AutoCAD, Bluebeam, Asta Power project, Lecia).

* Providing support to Network Infrastructure (Starlink, Network Switches and Access Points, Ubiquiti Wireless systems).

* Providing cover for the helpdesk, as and when required (out of shift, holidays, etc.).

* Maintain and Improve Departmental documentation.

* Support compliance efforts (e.g. PCI DSS, Cyber Essentials, GDPR, etc).

Qualities and Capabilities:

* Believe in and uphold our company values.

* Minimum of 5 years’ practical experience in an IT support / service function role.

* Working knowledge of MS Office products including Access and SharePoint.

* Demonstrable customer service-oriented skills.

* Full Driving License (Manual) and own car.

* Right to Work in UK documentation