Customer Service Representative

Location: Westerham

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy solving problems? Are you eager to join a dynamic team where your skills can truly make a difference?
We are currently looking for a Customer Service Representative to join our exciting and busy team in Westerham (Kent, England). Are you ready to be part of a company that values dedication, quality, and innovation? This is your chance to step into a rewarding role where your efforts are recognised and celebrated!
Hours of Work:
Full-time, fixed-term role, until 31 January 2027.
As a Customer Service Representative, your main responsibilities will include providing technical support and expert advice to our customers, handling enquiries via email and telephone, diagnosing faults, scheduling service visits, and ensuring our customers receive an outstanding experience from start to finish. You will work within our vibrant call centre and play a vital role in creating a seamless customer journey by resolving issues efficiently and professionally.
Customer Service Representative Requirements:
 
* Experience of working in a customer-facing environment with a strong customer focus
 
* Excellent communication skills, both verbal and written
 
* Ability to handle technical information and explain it clearly to customers
 
* Strong organisational skills and the ability to manage multiple tasks effectively
 
* A positive attitude with resilience and adaptability in a busy setting
Customer Service Representative Benefits:
 
* Competitive salary with regular reviews and increases
 
* 33 days holiday (including Bank Holidays)
 
* Annual Incentive Plan to reward your hard work
 
* Employee Assistance Programme for your wellbeing
 
* Health & Wellbeing initiatives, including a health cash plan and pension scheme
Meet the Organisation:
Who We Are and What We Do
Fortune Brands Innovations is a global leader based in the US, renowned for developing innovative, high-quality brands for homes worldwide. Our UK-based luxury kitchen and bathroom division includes prestigious brands such as Shaws, Perrin & Rowe, Victoria + Albert, and Riobel, all marketed under the House of Rohl. Committed to design excellence, craftsmanship, and innovation, we employ over 600 talented individuals.

Our new state-of-the-art facility at the i54 Business Park in Wolverhampton offers exciting growth opportunities as we expand our portfolio.
If you believe you have what it takes to become a Customer Service Representative in our team, don’t wait! This is your moment to join a forward-thinking organisation that recognises talent and rewards commitment. Apply now to embark on an inspiring career journey with us