Part Time Customer Support Advisor

Overview

FM Conway is recruiting for a Part Time Customer Support Advisor to work within our in-house Customer Care team. The role is permanent, part time and based at our head office in Sevenoaks, Kent. Working Monday, Tuesday, Thursday and Friday, 9:30am to 3:00pm, you will be the primary point of contact for internal and external customer enquiries including employees reporting personal injuries, accidents, vehicle incidents, utility incidents and other inquiries.

• Act as the first point of contact for internal and external stakeholders and members of the public.
• Handle a high volume of inbound telephone calls alongside written and face-to-face enquiries.
• Make outbound calls to customers, internal teams and external partners to gather information and provide updates on incident progress through to resolution.
• Produce clear, accurate and professional responses and internal communications.
• Coordinate and investigate customer enquiries, incidents and complaints, ensuring communication is consistent, well-structured and customer-focused.
• Log, track and monitor incidents, complaints and compliments using CRM, ensuring written records are maintained accurately and cases are followed through to closure.
• Manage the Customer Care email inbox, ensuring all written enquiries are responded to and actioned daily.

We are looking for a strong team player with proven customer service and complaints-handling experience. You should be confident communicating with a variety of people via telephone, email and face-to-face. You will be comfortable managing sensitive and confidential information and demonstrate a consistently high standard of customer care. To be successful in this role, you must have a strong customer focus and be able to work as part of a team as well as on your own.

As our Part Time Customer Support Advisor, you will receive a range of benefits including career and professional development, 23 days holiday plus bank holidays (pro rata), company pension, life assurance, opportunities for internal and external training, and access to a wide range of shopping discounts through our Rewarding Great People platform. Based at the Sevenoaks Head Office you will have free access to the on-site gym and subsidised restaurant.

The role also includes health and well-being benefits such as 24-hour advice lines and support from mental health first aiders.

FM Conway is a business with over 60 years of experience creating sustainable and innovative transportation solutions. We pride ourselves on our core values:
Care, Innovation, Integrity and Excellence. The Central Services division supports the effective operation of the business and includes Business Support, Recruitment, Customer Care, Equity and Diversity & Inclusion (EDI).

FM Conway is an award-winning equal opportunities employer. We are committed to creating an inclusive culture and value individuals from all walks of life. EDI-Strategy.

If you would like to join the team as our Part Time Customer Support Advisor, please click apply today. Closing Date: 23/02/2026.

We believe in people, not algorithms. Every application is personally reviewed by a member of our Recruitment Team, never by AI. We look forward to receiving your application!