Operations Specialist

Overview

The Ohio Educational Credit Union (OHecu) has been dedicated to serving its members since 1933. As a full-service financial institution, we strive to meet the unique financial needs of our members through a diverse range of products and services, all while embodying our philosophy of 'People helping People'.

We are seeking an Operations Specialist to join our team at The Ohio Educational Credit Union. This role is crucial in supporting our mission to build our members' financial futures by ensuring smooth operational processes and delivering exceptional service. The position is based in Seven Hills, Ohio.

• Day to day processing of Operations tasks including but not limited to: ACH, Sharedraft Processing, Member Privilege, Remote Deposit, Work Star Reports, Plastic Card Processing, IRA, Plastic Card Disputes, etc.
• Provides backup to IT for daily processing activities
• Answers telephone questions from branches and gives a response in a timely fashion. Researches and resolves problems.
• Ensures that members are provided with high quality, courteous and efficient service.
• Makes recommendations for improving member service within the Operations area.
• Works with the accounting department to ensure that all general ledgers pertaining to Operations balance.
• Cross trains to provide backup in all areas of the Operations department.
• Maintains a working knowledge of credit union products and services as well as policies and accepted practices
• Demonstrates an understanding of and/or follows the requirements of all regulation compliance including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Employee shall participate in annual training in these areas.
• Other related and unrelated duties as assigned.

• Three years of related experience within a financial services environment (credit union or banking preferred).
• Strong computer skills, attention to detail, ability to work in a team environment and ability to identify/solve problems.

Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

• 8 hour shift
• Day shift
• Monday to Friday

• Banking operations: 3 years (Required)
• Financial Services: 3 years (Required)

• Seven Hills, OH 44131 (Required)

In person