Service Center Representative

Service Center Representative

Join Sedgwick as a Service Center Representative and play a crucial role in helping customers navigate claims processes. You will work in a hybrid setting near our Center of Excellence in Seven Hills, OH.

Location: 5700 Lombardo Center Suite 200, Seven Hills, OH 44131

Compensation: Starting at $17.00 per hour.

• A stable, consistent work environment—both in-office and virtual
• A comprehensive training program to support you in serving employees and customers from respected brands
• A dedicated mentor and manager to guide you every step of your career journey
• Career development and promotional opportunities as you take on new responsibilities
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well‑being

• Act as the primary liaison with callers, following client specifications to assist with questions and resolve issues related to the claims application and servicing processes.
• Educate and inform customers via multiple communication channels about documentation, time frames, payment information, and claim status.
• Document all required details of the call in a concise professional manner.
• Enter verbal and written application information accurately into the claims management system.
• Assign new claims to the appropriate claim handler.
• Direct customer calls to the appropriate contact or escalates to Service Center Specialist/management as needed.
• Maintain attendance during scheduled work hours.

Education & Licensing: High school diploma or GED required.

Experience: One year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

Skills & Knowledge:

• Understanding of claims management
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Good interpersonal skills
• Ability to multitask in a fast‑paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed performance competencies

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress and multiple priorities; meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision, and talking.

Security Clearance: Credit security clearance, confirmed via a background credit check, is required.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. The starting pay range for this role is $17.00 per hour. A comprehensive benefits package is offered including, but not limited to, medical, dental, vision, 401(k) and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other voluntary benefits.