Customer Quality Analyst

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At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:
Customer Quality Manager

Location:

Onsite in Senatobia, MS

• Represent the Voice of the Customer within the organization.
• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
• Using quality data analytics from the organization to identify risks, failures, and non-conformances.
• Enable and coach employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view.

• Bachelor's or Master's degree in Engineering (Mechanical preferred) with 3+ years of experience in quality.
• The ideal candidate should have at least a basic knowledge of the following principles and should be able to elaborate on the concepts: 5S, 8D Reports, RCA (Root Cause Analysis), PPAP (Production Part Approval Process).
• Ability to lead a team and work with cross-functional teams.
• Great communication skills and diplomacy to deal with our customers.
• Good knowledge of MS Office.
• Candidates must already have a work authorization that allows them to work for ABB in the United States.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and affirmative action employer for protected Veterans and Individuals with Disabilities  qualified applicants will receive consideration for employment without regard to sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race, ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following website: https://(Use the "Apply for this Job" box below). Your Rights
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As an Equal Employment Opportunity and affirmative action employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1‑888‑694‑7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1‑888‑694‑7762 or by sending an email to  Resumes and applications will not be accepted in this manner.

Excludes ABB E‑mobility, Athens Union, Puerto Rico.

• Choice between two medical plan options: A PPO plan called the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options:
  Core and Core Plus
• Vision benefit
• Company‑paid life insurance (2X base pay)
• Company‑paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short‑Term Disability – up to 26 weeks – Company paid
• Long‑Term Disability – 60% of pay – Company paid. Ability to “buy‑up” to 66 ⅔ % of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support…