BPO Management; Courier & Non Courier Fulfillment

BPO Management (Courier & Non Courier Fulfillment) - SPX Express (Semarang)

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• Manage manpower requests by coordinating with vendors and recruitment team
• Maintain manpower database for turnover report and perform gap analysis
• Manage mitra courier with scope of work such as attendance, issuing recap letters, and escalate mitra issues to HRBP
• Manage BPJS and Private Insurance with scope of work such as reconciling payments, requesting additional profiles, and coordinating in case of accidents
• Do invoice reconciliation

• Same as responsibilities listed above, consolidated for clarity

• Diploma or Bachelor Degree (S1) in Industrial Engineering / Management / Law or relevant field
• Min. 2 years of work experience in HR Admin / Vendor Management / Relationship Management
• Strong written and verbal communication skills and analytical thinking
• Excellent with Ms. Excel/ Google Sheets (VLOOKUP, SUM IF)
• Able to work under pressure at a fast-moving pace
• Enjoy roles that revolve around vendor management & doing repetitive daily operations
• Willing to be employed under contract employment
• Willing to travel
• Willing to be placed in Semarang with full 5 working days WFO

• Mid-Senior level

• Full-time

• Other

• Internet Marketplace Platforms and Technology
• Information and Internet