Medical Services Director

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

The Medical Services Director provides strategic, clinical, and operational leadership for the Health Link Program and reports directly to the Assistant Program Director of the Edmundite Missions. This role is responsible for ensuring the effective delivery of chronic disease support services, prescription assistance, client education, and community-based care in alignment with the Missions’ values of dignity, compassion, and service.

The Director oversees all Health Link staff, manages administrative and programmatic functions, maintains compliance with medical standards, and ensures accurate collection and reporting of program data. A central focus of this position is building and sustaining strong relationships with healthcare partners while coordinating high-quality services for uninsured and underinsured residents of Dallas County, Alabama.

A major component of this role includes the oversight and operational management of the Doc-On-the-Spot Medical Clinic, ensuring that it functions as an efficient, client-centered clinical environment. This includes:

• Coordinating rotating physicians, medical providers, podiatrists, specialists, and visiting treatment teams.
• Managing clinic flow, staffing, scheduling, and patient appointment logistics to ensure a seamless medical office experience.
• Serving as the central point of communication for healthcare providers who rotate into the program and may be unfamiliar with the space, protocols, or community.
• Conducting onboarding, orientation, and facility walkthroughs for new clinical partners and their support teams, ensuring they understand workflows, expectations, and Health Link’s mission-driven approach.
• Ensuring alignment and coordination among all members of the treatment team, including partner organizations that deliver specialty services on-site.

Through strong leadership, clinical oversight, and effective partnership coordination, the Medical Services Director ensures that Health Link remains a trusted, accessible, and high-impact resource for community members navigating chronic health conditions and limited healthcare access.

• Lead all Health Link operations including Prescription Assistance (RxAssist), diabetes and blood pressure programs, nutrition and chronic disease education, and senior voucher enrollment.
• Ensure compliance with HIPAA standards and maintain accurate electronic health records.
• Capture and track program data in the organizational database system.
• Provide oversight and coordination for the Doc-On-the-Spot clinic and all visiting specialty clinics.

• Supervise the Doc-On-the-Spot staff and all Health Link program staff, including Medical Advocates.
• Provide training, leadership, mentorship, scheduling, evaluations, and performance oversight.

• Serve as primary liaison to Lions Eye Clinic, Doc-On-the-Spot, UAB partnerships, Hear Here, Five Horizons, and additional healthcare partners.
• Hold quarterly coordination meetings with Doc-On-the-Spot, UAB, and partner providers.
• Provide onboarding and orientation for rotating physicians, podiatrists, specialists, and visiting clinical teams to ensure smooth integration and clear communication.

• Coordinate diabetes management classes, nutrition education, and chronic disease workshops.
• Provide trainings to Health Link staff and partner agencies as needed.

• Manage program budget and purchasing.
• Provide accurate data to the Development office for grant reporting (non–grant-writing role).

• Maintain professional relationships across partner agencies and clinical networks.
• Coordinate treatment teams and visiting clinical groups using the Doc-On-the-Spot clinic or other medical programs on site.
• Provide orientation, introductions, and facility walkthroughs for new clinical partners and their teams.
• Coordinate/ support with continuous coverage of the front desk area as needed, ensuring a welcoming and efficient environment.
• Perform basic…