Customer Service Representative

Overview

Alamo Group Ag Americas, LLC is currently recruiting for an experienced Customer Service Representative to join the Alamo Group Ag Americas Team in Selma, Alabama. Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor-mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas' products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments.

To apply for this position, visit  Alamo Group Ag Americas Inc. offers competitive salary, benefits and relocation assistance. For additional information about Bush Hog, Inc., please visit our company website at  or check out our Facebook page.

Position Summary Bush Hog is one of the most recognized and successful names in the Agricultural Market. The Customer Service Representative I is a key position in the company and will support and contribute to the company goals of profitability, return on investment, inventory turnover, and accident prevention. The Customer Service Representative I, under direct supervision, inputs customer parts and machine orders, researches order information, answers phones and assists customers with order and general product questions, promoting excellent customer service and maximizing sales.

• Learning
• People Relations
• Communication
• Position/Tech Knowledge
• Results Driven

• Focus, communicate, encourage and contribute to safety in all aspects of the job and all company meetings.
• Provide prompt and courteous customer service by phone and in person.
• Process orders in accordance with all company programs and policies.
• Make part or product suggestions with product lines and applications.
• Proficient in all aspects of the order entry function, including promptly and accurately taking and entering orders received from customers.
• Research information and communicate with other departments in responding to customer inquiries, as needed.
• Provide product or part pricing information as requested.
• Track orders using UPS and motor freight tracking systems.
• Promote special order programs to the customer to maximize sales potential.
• Perform other duties as directed by Supervisor.

• Good communication skills, both verbal and written, speak effectively to customers or employees of organization.
• Excellent computer data entry, retrieval and analysis skills required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Able to reason and use good judgment.
• Able to organize and prioritize work, meet deadlines and work under pressure.
• Able to work overtime as needed, especially during peak business season.

• High school diploma or GED Certificate; required.
• 1+ years  experience of agricultural equipment knowledge; preferred.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled