Funeral Service Specialist Level One

Funeral Service Specialist Level One

Position:
Funeral Service Specialist - Level One

Location:

H H Chambers & Son Funeral Directors, Selby, York
Job Type: Part‑Time, Permanent, 19.32 hours per week
Salary: £12,929.72 per annum

We’re looking for an empathetic and well‑organised individual to join our team at H H Chamber & Son Funeral Directors as a Funeral Service Specialist (Level One). You will be the first person families speak to, offering reassurance and support while ensuring every detail is handled with care and professionalism.

Being a Funeral Service Specialist means playing a central part in one of life’s most significant moments. Your presence can shape how grieving families remember the difficult day.

• Supporting families with empathy, professionalism, and attention to detail.
• Arranging funerals that meet family wishes, cultural practices, and legal requirements, offering all relevant products.
• Overseeing day‑to‑day branch operations, including administration and presentation.
• Liaising with suppliers such as ministers, celebrants, and florists.
• Leading chapel visits as required, supporting families with their requests.
• Raising awareness of funeral plans and contributing to plan sales within the branch.
• Representing the branch in the local community and contributing to outreach.
• Training in Funeral Conducting to assist with ceremonial duties during peak times.
• Upholding Dignity’s standards of professionalism, care, and service.

• Compassion, calmness, and empathy in emotionally sensitive situations.
• Communication, organisation, and administrative skills – confident with legal paperwork.
• Confidence working independently, with branch‑level responsibility.
• Comfortable in settings where the deceased may be resting, including chapel visits.
• Willingness to work flexibly (including weekends/on‑call if needed).
• A full UK driving licence (desirable; ability to travel to client homes and local branches is important).
• Experience in customer service, care or administration (beneficial – training provided).

• Professional development: comprehensive induction and in‑house development programmes, with opportunity to pursue a qualification through our apprenticeship programme.
• Commission potential: up to £2,000.00 OTE per annum.
• Bonus potential: additional bonuses for performance.
• Life assurance cover to secure your family's future.
• Health & wellbeing programme: employee assistance programme to support your health.
• Holiday allowance: generous leave entitlement of 30–33 days per year, inclusive of Bank Holidays.
• Pension scheme: contributory pension scheme for future security.

To apply, click the ‘apply’ button. A member of our Talent Acquisition Team will be in touch.

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK’s first funeral plan to shaping modern regulation, we have led the way in supporting families with care, compassion, and professionalism.

The FCA regulates us so that some roles may be subject to background checks.

We know that diverse teams make better decisions, build better products and create a more inclusive workplace. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. If there’s anything you need to make the process more accessible, please let us know.

Unsolicited submissions from agencies will be accepted as a direct application from the candidate; no fees will be payable.

We reserve the right, depending on the number of applications received, to close or extend closing dates for positions. Therefore, we recommend submitting your application as early as possible.