Dental Front Office Receptionist

We are looking for a talented and team-oriented Front Office Receptionist who is dedicated to helping people and changing people s lives through dentistry. We are seeking someone with outstanding customer service skills, a team-oriented focus, and a diligent work ethic. This person should be fully engaged in the healthcare environment and able to interact with clinicians while complying with governmental regulations.

The Front Office Receptionist is the main team member responsible for customer service and for coordinating a smooth and pleasant patient experience by fulfilling the duties below.

• Patient scheduling, registration, financial counseling, medical records, billing, collections, data entry, and all communications of the front office.
• Providing excellent customer service and supporting efforts by other staff to deliver excellent customer service.
• Make meaningful connections with each and every patient.
• Ensure patient satisfaction, including troubleshooting complaints and working with management to develop process improvements to prevent recurrences.
• Execute health information and patient organizational systems for the practice.
• Insurance billing and claims processing. Our billing is outsourced, but we still require insurance verification.
• Support business goals by utilizing schedules effectively and supporting the practice revenue objectives.
• Keep track of and file important documents.
• Comply with all relevant healthcare and dental regulations including HIPAA and WISHA requirements.
• Follow and demonstrate commitment to Cedar Grove Dental policies, professional expectations and clinical service excellence.
• Complete other support tasks that may not be listed above.
• Dentrix experience is preferred but not required.
• Have a good understanding of dental insurance including Delta Dental, Regence, and Humana, etc.
• Be active in internal marketing and social media marketing of the practice.

• At least 1 year of dental front office experience is required.
• To fulfill the duties of this role, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Experience with Dentrix dental software is preferred.

• Knowledge of customer service and accounting processes.
• Experience in a similar dental or medical position may substitute for education.

• At least 1 year of dental front office experience required.
• Customer service and conflict resolution skills.
• Knowledge and experience in all aspects of billing.
• Knowledge of regulations and practices related to insurance processing.
• Ability to navigate and utilize electronic healthcare systems.
• Ability to multitask and problem-solve.
• Professional communication skills that extend to patients and their families, coworkers, dentists, hygienists, management, and all other individuals and agencies that come in contact with Cedar Grove Dental.
• Ability to learn new systems and practices.

Negotiable based on experience. $21-28/hr.

2/3 paid medical insurance, Dental benefit, Simple IRA after 1 year, up to 2-4 weeks of PTO depending on the production of the practice.

Vision statement:

Who are we? We are a dental team that vials integrity and is dedicated to connecting with patients in a meaningful way while providing them with outstanding dentistry.

What do we do? We strive to listen to our patients while guiding and supporting them in a lifetime of health and confidence in their smiles.

For Whom do we Do it? We invite daily connections with all members of our community. We look forward to providing care to any patient who values our treatment.

Why do we do it? We truly believe that dentistry changes lives. Our team seeks to follow their individual and collective passions in a way that leads to rich connections with people and the enjoyment of a balanced life.