Centralized Scheduling​/Auth Referral M-F no weekends

JOB SUMMARY

The Centralized Scheduling/Auth Referral Specialist is responsible for obtaining authorization and sending records for referrals for specific providers, maintaining a worklist and spreadsheet, answering incoming calls coming to the auth/. The Centralized Scheduling/Auth Referral Specialist reports directly to the Patient Financial Services Director.

• Education: High School Graduate preferred
• Licensure/Certification: None required
• Work Experience:
  • Minimum 1-year experience providing clinical information to insurance companies required
  • Experience in answering phone calls in a medical setting required
  • Experience obtaining authorizations and referrals required

• Demonstrates support for organizational and departmental mission.
• Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Values.
• Fosters and promotes teamwork within department and the organization as a whole.
• Works to resolve conflicts constructively and in a timely manner.
• Ability to communicate effectively and simply with every customer and co-worker.
• Ability to display a positive, courteous and friendly attitude toward all contacts.
• Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals.
• Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountabilities for all actions in carrying out job duties.
• Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence.
• Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management.
• Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one's skills in order to deliver the best possible care for our customers.

• Normal office conditions
• Required to handle highly confidential information
• Productivity demanding
• Able to work with interruptions
• Ability to multitask