Customer Service Representative – Appointment Setter
Job in
Sedalia, Pettis County, Missouri, 65301, USA
Listed on 2026-01-25
Listing for:
US Quality Construction, Inc.
Part Time
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
US Quality Construction is seeking a Customer Service Representative – Appointment Setter to schedule appointments, manage leads, and provide customer support. This role ensures a smooth customer journey, from inquiry to project scheduling.
Responsibilities- Contact new leads via phone, email, and other platforms to schedule in-home consultations.
- Follow up with prospective customers to confirm interest and maintain an organized lead database.
- Assist current customers with appointment confirmations, rescheduling, and general inquiries.
- Update customer information and appointment details in the CRM system.
- Provide a professional and friendly customer experience, answering basic questions about our services.
- Work closely with the sales and production teams to ensure seamless lead-to-project transitions.
- Previous experience in customer service, appointment setting, or call center roles preferred.
- Strong verbal and written communication skills.
- Ability to handle high-volume calls and customer inquiries professionally.
- Proficiency with CRM software and scheduling tools.
- Self-motivated, organized, and capable of working independently.
- Experience in the home improvement or construction industry is a plus.
- Monday, Tuesday, Friday: 12 PM - 8 PM
- Saturday: 8 AM - 2 PM (half-day)
- Competitive hourly wage
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