Customer Service Representative – Appointment Setter

US Quality Construction is seeking a Customer Service Representative – Appointment Setter to schedule appointments, manage leads, and provide customer support. This role ensures a smooth customer journey, from inquiry to project scheduling.

• Contact new leads via phone, email, and other platforms to schedule in-home consultations.
• Follow up with prospective customers to confirm interest and maintain an organized lead database.
• Assist current customers with appointment confirmations, rescheduling, and general inquiries.
• Update customer information and appointment details in the CRM system.
• Provide a professional and friendly customer experience, answering basic questions about our services.
• Work closely with the sales and production teams to ensure seamless lead-to-project transitions.

• Previous experience in customer service, appointment setting, or call center roles preferred.
• Strong verbal and written communication skills.
• Ability to handle high-volume calls and customer inquiries professionally.
• Proficiency with CRM software and scheduling tools.
• Self-motivated, organized, and capable of working independently.
• Experience in the home improvement or construction industry is a plus.

• Monday, Tuesday, Friday: 12 PM - 8 PM
• Saturday: 8 AM - 2 PM (half-day)
• Competitive hourly wage