Repair Customer Experience Supervisor

Repair Customer Experience Supervisor – AIT Worldwide Logistics

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industries: Transportation, Logistics, Supply Chain and Storage

The Repair Customer Experience Supervisor is responsible for supporting daily repair operations to ensure the team meets customer and client expectations with high accuracy. This position pairs the ability to supervise a team while working through the technical support our customers and clients expect. Leading a team through daily tasks, continuous improvement and overall growth of the Home Delivery Repair business.

• Responsible for Account Management Analysis, track findings such as trends with products and/or field workmanship that effects the customer’s experience.
• Assist in identifying and improving services and customer related issues.
• Support and monitor the repair team’s attendance, status’ and coverage.
• Able to troubleshoot and overcome operational challenges.
• Exhibits the ability to train, coach, develop and mentor the call center repair staff on a daily basis.
• Responsible for creating and developing process improvement, standardization, and documentation procedures for the team.
• Actively participates in the interview process for potential candidates along with onboarding process for new teammates.
• Performs other duties as assigned.
• Complies with all policies and standards.
• The wage range for this position is $64,300.00‑$92,600.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

• High School degree or GED (Required)
• Some College/Associate's Degree or higher (Preferred)

• 3+ years experience (Required)
• 3+ years Call Center Supervisory Experience (Required)

• Ability to multi-task with strong attention to detail.
• Must be able to work in a team setting, across multiple time zones and global geographies.
• Ability to determine resources to meet and exceed company and customer expectations.
• Ability to problem solve and be solution oriented.
• Individual must have a self‑starter mentality and is adaptive and flexible.
• Computer Skills.

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high‑tech, industrial, life sciences and marine.

Backed by scalable, user‑friendly technology, AIT’s flexible business model customizes door‑to‑door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full‑service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630‑766‑8300 ext 5218.

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