Field Service Engineer

Field Service Engineer page is loaded## Field Service Engineer locations:
Secaucus, NJtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R-104433
** What You Will Do
*** Serve as the primary point of contact for internal support requests through platforms such as Service Now or Jira.
* Provide Tier 2/Tier 3 troubleshooting for hardware, software, network, and operating system issues across Windows, macOS, and Linux environments.
* Diagnose, resolve, and escalate incidents related to system performance, access, or connectivity in alignment with SLA targets.
* Collaborate with Engineering, Networking, Quality, and Reliability teams to resolve complex technical issues and ensure seamless escalation workflows.
* Monitor system alerts and dashboards, proactively identifying potential issues before they affect operations.
* Create and maintain detailed knowledge base articles, SOPs, and runbooks for recurring incidents and preventive maintenance. Convert Field Engineering training documents into user- and trainer-friendly SOPs
* Responsible for training new hires and existing team members on all new products. Partner with Field Engineers, New Product Development, and Quality Engineering teams.
* Provide Service Desk support across Verizon and future customers.
* Track incidents, resolutions, and trends to drive continuous improvement in support efficiency and operational reliability. Provide customer reporting as needed.
* Support the onboarding of new customers to ZT and the Service Desk, including customer hardware training, lab setup, Service Now integration, and customized reporting.
* Troubleshoot Layer 1–3 network issues, assisting with VLAN configuration, port testing, and connectivity validation.
** What You Bring
*** Strong analytical and problem-solving skills with exceptional attention to detail.
* Ability to work independently and collaboratively in fast-paced environments.
* Knowledge of server architecture, system level design engineering, and an understanding of shared infrastructure management
* Excellent communication skills for cross-functional coordination and documentation.
* Demonstrated ability to manage multiple projects, setting priorities and managing to commit schedules
* Ability to travel to customer data centers
* Certifications in Linux, networking, or data center technologies (e.g., CompTIA Server+, CCNA, or equivalent).
* Engineering degree
* 2+ years in hardware testing and break/fix, and 2+ years in IT remote support.
*
* Physical Requirements:

*** The ability to lift up to 50 pounds when necessary.
* The ability to safely climb ladders when necessary.
* The ability to wear personal protective gear correctly when necessary.
* The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity.
* The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity.

ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $60,750 and $80,000. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.#LI-DH1##
** About ZT Systems
** At ZT Systems, you’ll get to do work you are proud of alongside…