Senior Engineering Lead, Platform Services & Support

Senior Engineering Lead, Platform Services & Support

Join to apply for the Senior Engineering Lead, Platform Services & Support role at National Basketball Association (NBA).

Date posted: 2 days ago
• Be among the first 25 applicants.

Group Summary
:
At the NBA, we’re passionate about growing and celebrating the game of basketball. Through the intensity of the game and the amazing athletic skill of our players, we deliver excitement to hundreds of millions of fans around the world.

Work Option
:
In Office.

This individual will lead the “Platform & Systems Support” Engineering team, responsible for high level of technical support across the NBA’s broadcast infrastructure. The role focuses on complex issue resolution, system reliability, and engineering excellence across intercom, audio, video, IP, and distribution systems. The ideal candidate will bring deep technical expertise, strong leadership skills, and a proactive approach to supporting mission‑critical broadcast operations and evolving production models.

• Lead the Platform & Systems Support Engineering team, providing advanced technical support and escalation management across all broadcast systems.
• Serve as the escalation point for complex technical issues, driving root cause analysis and long‑term solutions.
• Oversee and support intercom and audio systems, including configuration, maintenance, and optimization of platforms such as Riedel Artist, Riedel Bolero, and RTS.
• Collaborate with third‑party vendors and internal stakeholders to ensure performance and reliability of master control and signal distribution services.
• Partner with Production & Broadcast Ops teams to evaluate and implement new production models, including cloud‑based and remote workflows.
• Advise engineering leadership on system buildouts, and infrastructure upgrades, providing technical feedback and support to ensure scalable, resilient, and efficient solutions.
• Support remote events and live production environments, including arena‑based systems and technical deployments.
• Maintain and enhance the NBA’s High‑Speed Arena Network (HSAN) and other critical transmission infrastructure.
• Participate in a rotating on‑call support schedule, providing emergency response and technical leadership during incidents.

• Minimum of 10 years of experience in broadcast engineering, with at least 3 years in a Tier 2 or senior support role.
• College degree in Communications/Engineering or related field required.
• In lieu, a college degree significant field experience will be considered.

• Proven leadership experience managing Tier 2 or senior‑level technical support teams.
• Deep expertise in intercom and audio systems, particularly Riedel and RTS platforms.
• Strong background in broadcast engineering, including video routing, signal transport, and delivery infrastructure.
• Advanced knowledge of video compression, video over IP, and Software Defined Video Networks.
• Familiarity with broadcast standards, especially SMPTE 2110 and related protocols.
• Experience with non‑linear production systems such as EVS or equivalent.
• Strong vendor management skills, including SLAs, support coordination, and lifecycle planning.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively under tight deadlines.
• Willingness to travel and work flexible hours, including nights and weekends.

Salary Range
: $185,000 – $215,000

Equal Employment Opportunity
:
We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

COVID‑19 Vaccination Policy
:
The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID‑19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.