Sr. Manager, Change Management; Technology Transformation

Job Description

Impact Discover a role that empowers some of life’s most important healthcare decisions.

Category Corporate Location Secaucus, New Jersey Job function Human Resources Job family Organizational Development

Shift Day Employee type Regular Full-Time Work mode Hybrid

Range: $,000, plus yearly bonus

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information
:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Depending on whether it is part-time or full-time, some benefits may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Annual, no-cost health assessment program
• Blueprint for Wellness
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 MyDay off
• Fin Fit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education Career advancement opportunities

The Sr. Manager, Change Management is a critical leadership role responsible for driving the successful transformation plan for a multi-year, enterprise-wide Epic transformation. This leader will design, execute, and govern the comprehensive change management strategy, with a primary focus on communicating the strategic purpose, vision, addressing organizational and individual impacts, and guiding employees and external stakeholders through the technology and business transitions.

They will partner with functional stakeholders, ensure rapid internal (end user) & external (customer) adoption, high utilization, and proficiency with the new clinical and operational technology systems and associated business processes. This hands-on change agent will focus specifically on minimizing disruption, maximizing employee readiness, and integrating new ways of working across clinical, lab operations, patient services, commercial teams, and external provider/patient channels.

This leader will support stakeholder development of Organizational Agility change skills and capabilities in inspiring, engaging, preparing and supporting people through transformations. This role requires a strategic thinker, strong collaborator, with deep execution experience in large-scale technology deployments, ideally within the medical/diagnostics industry.

The Sr. Manager will work from Quest Diagnostics Secaucus, NJ HQ. The position is hybrid (3 days in office) and travel will be 25-50%.

• In alignment with Quest's Organizational Agility Program, design and execute a holistic, people focused phased change management strategy utilizing models such as ADKAR or Kotter's 8-Step Process or People Centered Implementation (PCI) encompassing communications, sponsor roadmap, stakeholder engagement, training, readiness assessments, and resistance management for all impacted groups.
• Converge people, process, systems & technology to benefit internal end-users and external customers
• Assess the downstream impact on patients, providers, partners, payors and employees and develop strategies to manage their interaction with the Epic systems
• Conduct comprehensive Change Impact Assessments (CIA) by role and process, quantifying the scope of change and identifying specific training and communication needs
• Establish and monitor adoption metrics, user satisfaction scores, and proficiency levels post-go-live, adjusting interventions as necessary
• Develop transparent internal and external communications to build awareness, maintain excitement, manage expectations and ensure stakeholder engagement
• Proactively identify areas of potential resistance (cultural, technical, or process-related) and develop targeted countermeasures
• Maintain…