Eligibility Associate

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self‑sufficiency, independence, and protect Georgia's vulnerable children and adults.

Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short‑term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is seeking candidates for the position of Eligibility Associate
. This position reports to an Eligibility Services Administrative or Eligibility Specialist Supervisor.

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.
• Provides/coordinates services to clients, families and partners that call or visit the local office.
• Receives and routes telephone communications as required for the county office.
• Provides follow‑up and/or customer service to resolve any issues.
• Screens and registers applications for all OFI Eligibility programs offered as required.
• Routinely uses electronic application, Document Imaging, and eligibility systems.
• Maintains confidential records.
• Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.
• Performs other professional responsibilities as assigned.

• Customer Contact Center
• Centralized Registration Team
• State Operations Unit
• County Receptionist
• Right from the Start Medicaid

• Ability to use customer service skills for active listening and sound judgment.
• Excellent oral, written, presentation and interpersonal communication skills.
• Proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

• High school diploma or GED AND six months of related customer contact/interaction experience.

• High school diploma or GED AND one (1) year of related customer contact/interaction.

• Proficiency in Microsoft Office, to include Word and Excel and/or standard software applications typically used in a corporate office environment.

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer.

If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: @HR Helpline

The candidate selected for this position may be subject to pre‑employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e‑mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

For more detailed information about the Georgia Department Human Services: (Use the "Apply for this Job" box below)./