Shuttle Transportation Dispatcher

About Trans West :

We move people. We help them get to work, school, or play. From A to B, and everythinginbetween. By shuttle, bus,charteror valet, we find creative ways to move people,business, and communities forward. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We goabove and beyondto remove stress in all interactions and make things a little easier for all we serve.

The Dispatcher monitors and oversees day-to-day vehicle operations and monitors all ‘in service’ Trans West vehicles, ensuring they are on time and on route.

With an ability to problem solve and act quickly, the Dispatcher will create solutions in the moment and be the point of contact for drivers and supervisors via phone and email communications regarding issues, shuttle delays, rerouting, accidents, late departures and more to ensure operations are kept on track to meet our service requirements.

• $25.00- $28.00/Hour

• Annual Discretionary Bonus Program

• Medical, Dental, Vision & Life Insurance

• 401k with matching

• Annual payraises

• Holiday pay

• Paid Time Offup to80hoursper yearwithincreasing amounts based on your years of service

• Monitor vehicles and routes on our dispatch monitors and quickly react to changes and issues.

• Ensure dispatch programs (Trip Shot,Samsara, other) areaccurateincluding vehicle,driverand route assignments. Update and/or create new routes as needed.

• Monitor Samsara Datapertaining  todriver check-ins and check-outs (pre-& post trips), geo-fencing, driver registration and when neededsupport
  
  Fleet Manager on non-reporting units.

• Manage WIFI uptime and resetting throughonlineportal.

• Proactively communicate to clients as needed via push notifications,emailsand phone calls.

• Communicate with Managers/Supervisors on delays, driver and vehicle issues, late check- ins, lateroutesand other information critical to service success.

• Monitor client email inboxes and reply to emails as needed.

• Assist with lost and found items.

• Be the point of contact to answer dispatch phonespertaining toshuttle issues / delays.

• Create andmonitoron-time performance and recommend route changes to improve service.

• Create and pull reports from
  
  Trip Shotand Samsarathat  help measure our success.

• Communicate with clients as needed via email and telephone to address inquiries, provide updates, and ensure high-quality service.

• Other duties as assigned.

• Must be at least 21years of age

• Previousdispatch experience required

• Experience with
  
  TripShot,Samsaraor other dispatching software preferred

• Detail-oriented w/strong problem-solving and troubleshooting skills

• Prioritization while multi-tasking under pressure and withinshort timeconstraints

• Exceptional written and verbal communication skills, as well as organizational and interpersonal abilities

• Able to work independently and professionally with all levels of the organization.

Trans West Culture :

Come join our close-knit team. We enjoy having summer BBQ’s, holiday parties, games, contests and so much more at our bus yards and in the office.

Our Commitment to Diversity, Equity, Inclusion, and Belonging:

At Trans West , we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team atTrans

Westemphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders tooptimizeour impact.