Cargo Services Officer

Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.

Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.

Cathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team in Seattle, WA. The successful candidate will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Service levels and regulatory requirements. The candidate will also being providing support to port management to drive service excellence while also ensuring the highest standards of safety.

Customer Service

• Item 1 of 5, Support cargo reservations and bookings whilst providing exemplary customer service Support cargo reservations and bookings whilst providing exemplary customer service
• Item 2 of 5, Provide timely vendor notification for on time and delayed flights Provide timely vendor notification for on time and delayed flights
• Item 3 of 5, Provide timely shipment status updates to customers Provide timely shipment status updates to customers
• Item 4 of 5, Help to manage Ground Handling Agent performance and provide guidelines and instructions Help to manage Ground Handling Agent performance and provide guidelines and instructions
• Item 5 of 5, Support the established performance targets through operational oversight and participation Support the established performance targets through operational oversight and participation

Administrative Support

• Item 1 of 14, Prepare flight documentation for crew and Customs Prepare flight documentation for crew and Customs
• Item 2 of 14, Check and review post flight documentation Check and review post flight documentation
• Item 3 of 14, Prepare post flight reports in a timely and accurate manner Prepare post flight reports in a timely and accurate manner
• Item 4 of 14, Provide freighter catering uplift and last minute changes Provide freighter catering uplift and last minute changes
• Item 5 of 14, Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
• Item 6 of 14, Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
• Item 7 of 14, Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc. Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
• Item 8 of 14, Assist with various administrative station tasks such as SAP Assist with various administrative station tasks such as SAP
• Item 9 of 14, Coordinate weather diversions at diversion sites Coordinate weather diversions at diversion sites
• Item 10 of 14, Handle diversion of Cathay Pacific Flights when required Handle diversion of Cathay Pacific Flights when required
• Item 11 of 14, Assist with crew administration and support matters at the port Assist with crew administration and support matters at the port
• Item 12 of 14, Support station training activities as required Support station training activities as required
• Item 13 of 14, Support station management in supplier oversight including reporting Ground Handling Agent performance issues Support station management in…