Regional Manager of Recreational Tennis, NW Washington

Overview

Position Title: Regional Manager of Recreational Tennis, Northwest Washington

Reports to: Associate Director of Recreational Tennis Development

Oversees: Seasonal Sr. Site Directors, Site Directors, and Instructors

Location: Remote role based out Northwest Washington (Seattle, Bellevue, Everett, Tacoma)

Status: Full-Time;
Hourly;
Non-Exempt

USTA PNW is a 501(c)(3) non-profit organization established in 1904. It is one of 17 sections of the USTA and serves more than 1.3M tennis players, 200+ facilities, and provides low-cost Rec Tennis after school and summer parks programs to 40,000+ participants. USTA PNW collaborates with hundreds of public and Title I schools, government entities and community spaces to grow tennis access and opportunity across four states.

USTA PNW believes tennis can transform lives by promoting lifelong fitness, leadership, teamwork and community well-being. Mission: “to promote and develop the growth of tennis to inspire healthier people and communities everywhere.”

Rec Tennis provides affordable, accessible tennis and life-skills programs in a safe, high-energy learning environment. The Regional Manager of Recreational Tennis will serve as a key member of the USTA PNW’s Recreation Department to grow the game of tennis in Northwest Washington.

• Ensure the successful and high-quality delivery of recreational programs in designated areas, providing excellent service at all times.
• Cultivate relationships and partner with parks, schools and city governments.
• Manage, guide, mentor, and support staff daily at designated locations; problem-solve to ensure seasonal staff feel connected to the USTA PNW mission and to one another.
• Recruit, train, schedule, and manage all administrative tasks related to seasonal Site Directors and Instructors.
• Drive registrations and revenue for new and existing programs in the Rec Tennis regions through grassroots marketing efforts.
• Fulfillment involves acquiring, distributing, and tracking equipment at various sites; this may include shuffling equipment as necessary.
• Lead and assist with program promotion and local grassroots marketing efforts.
• Manage customer data, create rosters, and use the registration system for communication and record-keeping.
• Oversee registration system, customer data and create rosters.
• Consistently available to provide valuable support to staff on the court at different times throughout the week.
• Communicate with parents and/or guardians to solve problems quickly as they arise.
• Manage the ADP system for time, attendance, and other systems as required.
• Run several tournaments/events throughout the year as needed.
• Other duties as assigned.

This role will oversee and supervise all seasonal staff members including Sr. Site Directors, Site Directors, and Instructors across designated areas and sites.

• Associate Director of Recreational Tennis Development – strategic implementation.
• Department, Facility, Administrative Leadership – annual planning and alignment of promises and deliverables.
• On-Court staff – leading and directing all on-court staff for local Rec Tennis programming.

Maintains high-quality customer service with participants and community members as well as school administrators, public parks and recreational departments. Works with vendors as needed. Represents the mission and organization at special events, conferences, and training as needed.

• Ongoing feedback from leadership and participants.
• Evidence of effective use of program curriculum and templates.
• Customer satisfaction surveys.
• Evidence of high-quality customer service.
• Evidence of performance of major duties.
• Evidence of performance as a productive team member.
• Evidence of effective internal and external relationships.
• Evidence of delivering the USTA PNW mission.

• Bachelor degree preferred, relevant coaching experience and/or recognized tennis coaching certification preferred.
• Must reside in the geographical area being served to best serve the community (Northwest Washington Region includes Seattle, Bellevue, Tacoma, and Everett).
• Passion for the…