Lead developer, ServiceNow

Now Brewing lead developer, Service Now! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This position contributes to Starbucks success by delivering and supporting technology solutions for our Service Now platform, with a focus on Customer Service Management (CSM), Now Assist (AI capabilities), UI Builder (UIB), and REST integrations. As a Lead Developer, you will collaboratively lead, design, develop, and deploy Service Now solutions that enable strategic initiatives and operational improvements. This role requires deep technical expertise in Service Now, strong leadership, and the ability to mentor developers while driving platform innovation.

As a lead developer, you will

• Lead the design and development of Service Now applications and integrations, including CSM workflows, AI-driven experiences with Now Assist, and custom UI experiences using UIB.
• Architect and implement REST API integrations to connect Service Now with enterprise systems.
• Drive backlog refinement, solution design, and technical implementation for complex Service Now projects.
• Ensure solutions are secure, scalable, durable, and accessible, leveraging best practices and coding standards.
• Champion platform stewardship, influencing roadmap decisions, managing technical debt, and introducing innovative capabilities.
• Mentor and coach developers, fostering a culture of technical excellence and continuous learning.

Wedloveto hear from people with:

• 8-10 years of professional industry experience with software development
• 2 years of leading teams of four or more software developers
• Bachelors degree in Computer Science or related field

Preferred Qualifications

Technical Proficiency

• Knowledge of data structures, algorithms and computer science concepts relative to the platform.
• Mastery of relevant development languages, tools, frameworks, utilities and technical dependencies.
• Understanding of implications from design and implementation choices toward building secure, scalable, durable, flexible, accessible solutions.
• Ability to write and value high quality, reusable software with minimal defects.
• Aptitude to pick up new technologies and trends, as they become relevant for the business and our platforms. Examples include IoT, Big Data, REST Services, mobile, and incorporating cloud components.
• Thorough understanding of data transport mechanisms and integrations including synchronous, asynchronous, bulk data, tightly and loosely coupled methods
• Ability to learn and incorporate new technologies, concepts and development languages.
• Thorough understanding of application architecture, infrastructure and security concepts and technical implementation.
• Ability to analyze, diagnose and propose solutions to user problems.
• Ability to understand and escalate technical challenges with options and recommendations.

Domain Proficiency

• Thorough understanding of relevant platform and applications, including established APIs, system activity components, process flows, the underlying data model, implementation specifics of important business rules, batch jobs, user interface components, and application configuration.
• Ability to design and develop relevant enhancements on top of industry COTS (Commercial Of The Shelf) applications that differentiate and/or provide competitive advantage.
• Familiarity and curiosity in the business context and trends, as well as the business customers opportunities. Solid understanding of the functional aspects of the solution.

Interpersonal Skills

• Ability to create and articulate ideas and solutions for both technical and business functions
• Ability to use facts and data to influence peers and leads on solutions and designs
• Ability to work with process owners and identify information technology solutions that enable business process improvements
• Excellent verbal and written communication skills.
• Active listening skills
• Ability to negotiate priorities, approach, designs and ideas with team members and customers
• Strong analytical and problem-solving skills
• Ability to balance multiple priorities and meet deadlines
• Ability to use business knowledge, sound judgment, and resourcefulness to proactively
• Ability to make timely and effective decisions using a mixture of intuition, analysis, experience and judgment

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.

Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer…