Software Development Engineer II, Ring & Blink Customer Service

Software Development Engineer II, Ring & Blink Customer Service

Job  |  Services LLC

The Ring and Blink Customer Service Engineering Services team is transforming how we serve thousands of customers through innovative AI solutions. Our team is building the future of customer service, developing intelligent systems that provide timely, proactive support while improving efficiency. We're looking for an experienced Software Development Engineer to design and deliver key components of our AI initiatives.

• Design and implement voice AI features including transcription, intent detection, and conversational flows using Amazon Bedrock and LLMs.
• Build scalable, event‑driven systems using AWS Lambda, API Gateway, Dynamo
  
  DB, and S3.
• Develop real‑time AI‑powered suggestions, case summarization, and next‑best‑action recommendations for support agents.
• Integrate AI capabilities with Amazon Connect for voice interactions and build chatbot capabilities for customer self‑service.
• Design, test, and optimize prompts for large language models to achieve high accuracy and reliability.
• Implement comprehensive testing, monitoring, and alerting for AI systems; participate in system on‑call.
• Collaborate with CRM Services and Data Engineering teams to deliver integrated solutions.

• 3+ years of non‑internship professional software development experience.
• 3+ years of design or architecture of new and existing systems experience (design patterns, reliability, scaling).
• 3+ years of software development engineering or related occupational experience.
• 3+ years of object‑oriented design experience.
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
• Experience with scripting languages and coding skills for Ruby, C/C++/C#, Node.js, Java, Python, or PHP.
• Experience designing and building applications using AWS services such as Lambda, AWS Elastic Beanstalk, Kubernetes.
• Experience working with REST API based services.
• Experience with Type Script and the AWS CDK.

• 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Bachelor's degree in computer science or equivalent.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Location:

Hawthorne, CA, USA

Salary: $ – $ USD annually.

Benefits include health, dental, vision, prescription, basic life & AD&D insurance, supplemental life plans, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave. Learn more at (Use the "Apply for this Job" box below)..