Software Development Engineer II, CXBT & CS

Software Development Engineer II, CXBT & Amazon CS

Job  |  Services LLC

Come build the future as a Software Development Engineer at Amazon, where you will be inspired working along best‑in‑class inventors and innovators! You will have the opportunity to create meaningful experiences that deliver on the ever‑evolving needs of our customers, and your work will impact millions of people around the world.

As an Amazon Software Development Engineer, you will solve unique and complex problems at a rapid pace, utilizing the latest technologies to create solutions that are highly scalable. You will find that there is an unlimited number of opportunities within Amazon, where developing your career across a wide range of teams is highly supported. We are committed to making your work experience as enjoyable as the experiences you’ll be creating for our customers.

Role Overview

Depending on your experience, interests and business needs, you will own the back‑end or full stack design and development of product features, building scale, efficiency, and differentiated customer experiences. We’re looking for software engineers passionate about building software solutions end‑to‑end, have strong software development experience delivering at scale solutions, and systems design skills.

You should have a demonstrated ability delivering within a Dev Ops delivery model from scoping requirements, requirement analysis, design, development, test, CI/CD, security implementation, and operational excellence with the ability to work cross‑functionally with Product Managers, business stakeholders and other tech teams through the actual launch of the project. You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.

Benefits

• Competitive salary and equity compensation
• Comprehensive health, dental, and vision coverage
• 401(k) plan with company match
• Paid time off and parental leave
• Employee discount program

Key job responsibilities

• Design, develop, and maintain scalable software solutions that meet business requirements and customer needs
• Lead technical solutions from conception through deployment, including architecture decisions and implementation strategies
• Participate in full software development lifecycle, including requirement analysis, design, development, testing, deployment, and operations
• Collaborate with cross‑functional teams including Product Managers, Technical Program Managers, and other engineering teams
• Mentor junior engineers and contribute to improving team's technical practices
• Write high‑quality, well‑tested code following best practices and coding standards
• Participate in code reviews and contribute to technical documentation
• Drive operational excellence through monitoring, troubleshooting, and continuous improvement

About the team

is broadly recognized as a leader in providing exceptional Customer Service globally. At Amazon, we are driven by innovation and customer obsession, which is deeply ingrained in everything we do. Leveraging conversational Artificial Intelligence (AI) and machine learning (ML) technology, we strive to predict and resolve customer issues through self‑service and automation solutions.

Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSA) around the globe provide world‑class support to customers 24 hours a day, 7 days a week, and in over 22 languages.

CS develops cloud‑based contact center products. Our contact center technology is used by CSAs around the world to power millions of customer conversations.

• 3+ years of non‑internship professional software development experience
• 2+ years of non‑internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's…