Case Manager at Otto's Place

Description

This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

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Job Type: Full-time

The Housing Case Manager provides trauma-informed services to individual program participants, many of whom have multiple barriers (i.e., mental health, substance use disorder, chronic health conditions, frequent contact with law enforcement, etc.), so that secure, stable, and permanent housing may be achieved and/or maintained. This service includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services.

The Case Manager assists and empowers participants to make necessary connections with the community and providers to stabilize and improve the quality of their lives.

This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

Otto’s Place Enhanced Shelter removes barriers for individuals transitioning out of homelessness by combining overnight shelter with 24/7 on-site support services and intensive case management, behavioral clinician, including housing navigation. In addition to services, we offer 100 individual sleeping areas for male-identifying guests, meals, laundry, and service pets. This combination of shelter and services enables us to meet people where they are and build a supportive community to help people currently living in tents or encampments to move toward stability.

Referrals are directed from the City of Seattle’s The Hope Team.

Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve.

We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW) as of January 1, 2026. After years of affiliation and partnership, Compass and LCSNW are joined together as one organization aligned in our shared values: compassion, love, health, justice, and hope.

By combining LCSNW’s network of health and human services and Compass’s expertise in affordable housing and emergency services, we can provide a holistic support to the communities we serve.

LOCATION:

Pioneer Square Neighborhood (Seattle, WA)

REPORTS TO:

Case Manager Supervisor

FLSA STATUS:
Non-Exempt

SCHEDULE:

Tuesday-Friday 9:30am-5:30pm & Saturday 8:30am-4:30pm; with monthly staff meetings on 1st Wednesday

MEAL PERIOD:
Paid (30-minutes)

SALARY: $29.87 per hour (Level I)

This role may be required to perform any duties as determined by program management to meet program specific needs. Other duties, responsibilities, and activities may change or be assigned at any time with notice.

• Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
• Engage professionally and compassionately with participants in all settings and environments.
• Write clear, objective, and accurate case notes of significant interactions in participant files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested.
• Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems.
• Identify barriers and steps necessary to overcome obstacles to successful program participation.
• Hoarding and housekeeping support and interventions.
• Assess participant histories and resource/support needs (e.g., food, health,…