Service Communications Specialist

Salary

$82,820.61 - $ Annually

Location

Seattle, WA

Job Type

Term-Ltd

Job Number

2026SW26199

Department

MTD - Metro Transit

Division

Mobility

Opening Date

01/27/2026

Closing Date

2/10/2026 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

C4 : PROTEC
17-P&T-MTD

Full- or Part-Time

Full Time

Summary


* THIS OPPORTUNITY IS OPEN ONLY TO CURRENT KING COUNTY METRO CAREER SERVICE EMPLOYEES*

The Service Information Team has one special duty assignment available to assist with public information for the Service Change. The period of the assignment will vary depending on the available workload and will range between 90 days to one year with the possibility of extension.

We encourage and welcome previously successful, qualified, and trained individuals who have worked with the Service Information team, in the last 4 years, to apply and submit a letter of interest.

This recruitment will be used to fill 1 Special Duty Assignment position. In addition, this selection process may be used to generate an eligibility pool for future Career Service, Special Duty Assignment, TLT (Term Limited Temporary) or STT (Short Term Temporary) vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Job Duties

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles to all aspects of the work.

You will be:

• Handling external-facing communications materials:
  Assist with creation and deployment of communication documents like schedules, brochures, etc.
• Proofreading:
  Proofreading communications and scheduling materials.
• Rider Alerts:
  Research, draft, produce, post and remove bus stop Rider Alerts related to the service change.
• Signage:
  Assist with the preparation and posting of transit service information at transit centers and bus stops.
• Documenting Service Change Related Processes:
  Observe and document Service Information processes in detail.
• Other Duties as Assigned:
  There are many elements to executing the Service Change that require a team effort and acting in different roles/duties.

• Working collaboratively with staff in the King Street Center office and in the field.
• Driving Metro vehicles in heavy traffic and making frequent stops to post service information at bus zones and transit facilities.
• Working outdoors in varying weather conditions. Using hand tools and basic mechanical knowledge.

• Recent knowledge of Metro's transit service area, transit routes, schedules, and other organization knowledge.
• One year or more of experience understanding and working with topics related to the transit customer experience, transit customer needs, customer use of transit products and services, and resolving customer complaints.
• Familiarity with Microsoft Office Suite, including Outlook, Excel, and Word.
• Valid Washington State Driver's license is required.
• Strong customer service skills with the ability to establish and maintain effective working relationships with a diverse group of individuals and collaborate well with others.
• Highly organized, with attention to detail and the ability to ensure the accuracy of work products.
• Ability to prioritize assignments, manage daily work assigned, and meet deadlines.
• Proficiency in English grammar, spelling, and proofreading.
• Clear written communicator, especially over email.
• Ability to work independently with minimal oversight, follow written and verbal instructions, and figure out completing work with high-quality outcomes.
• Transporting and organizing communication materials.

• Graphic Design or Information Production experience.
• Experience with Adobe products such as InDesign and Illustrator.
• Previous experience with proofing/proofreading.
• Previous communication distribution experience.
• Experience with using or creating maps.
• Experience with creating instructions for others to follow.
• Multi-lingual individual.