Supplemental Long-Term Care Insurance; SLTCi Partnership Coordinator – Health Insurance Advisor

Overview

This recruitment will remain open until February 6, 2026
. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 30, 2026
. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference:
Protect Consumers & Join Our Dynamic Team!

The Washington State Office of the Insurance Commissioner (OIC) protects consumers, the public interest, and Washington’s economy through fair and efficient regulation of the insurance industry. A core part of that mission is making sure people can understand their insurance options and confidently navigate complex systems—especially when planning for long-term care.

Within OIC, the Statewide Health Insurance Benefits Advisors (SHIBA) Program provides free, unbiased education and assistance to consumers across the state. The SLTCi Partnership Coordinator plays a key role in this work by helping Washingtonians understand supplemental and traditional long-term care insurance, how these products interact with the WA Cares Fund, and what options and rights are available to them.

In this role, you’ll educate and advocate for consumers through public presentations, community outreach, and one-on-one guidance; develop training and educational materials that equip SHIBA volunteers and partner organizations to deliver high-quality assistance; collaborate with state agencies and community-based organizations; and help elevate consumer experiences to inform policy improvements. You’ll also support media outreach and work alongside colleagues across government to resolve complex consumer cases.

This is mission-driven, people-centered work that blends education, partnership-building, and public service—making a real difference for individuals, families, and communities across Washington.

This recruitment may be used to establish a qualified pool of candidates for Health Insurance Advisor 1 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5,137 - $6,906
.

• Comprehensive benefits package:
  Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment:
  We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs:
  Invest in your well-being with on-site resources and initiatives.
• Work-life balance:
  Flexible schedules with telework opportunities.
• Public service fulfillment:
  Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development:
  Tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County):
  Save on commuting costs.
• And more! Explore our website for additional benefits: https://(Use the "Apply for this Job" box below)..gov

• Educate consumers about supplemental long-term care insurance, traditional long-term care insurance, and how these options interact with the WA Cares Fund through in-person and virtual presentations, outreach events, and consumer education materials.
• Assist consumers in making informed decisions by discussing values, financial considerations, care preferences, and quality concerns, and by using worksheets and decision-support tools.
• Help consumers understand their rights and options related to the WA Cares Fund, including participation requirements, exemptions, and financial responsibilities.
• Advocate for consumers by gathering and sharing their experiences with policymakers and administrators to support improvements to programs and insurance products.
• Develop and deliver educational curricula and skills-based training materials for SHIBA volunteers, Regional Training Consultants, Information & Assistance staff, and community partners.
• Maintain collaborative working relationships with state agencies, including DSHS and ESD, to ensure educational content remains accurate and up to date.
• Support media outreach efforts by working with the OIC public affairs team to develop materials such as infographics, social media content, and paid media campaigns.
• Participate in approved…