Service Coordinator

Job Type

Full-time

Wednesday, Thursday

Swing (3:30pm - 12am)

$0.50 per hour

Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

This position is a part of a union and is represented by SEIU Healthcare 1199NW.

DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well‑being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.

As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.

DESC's STAR (Stability Through Access and Resources) Center is a time‑limited, 24/7, behavioral‑health focused non‑congregate shelter program. Services at the Center are tailored for unsheltered adults facing significant untreated and under‑treated challenges related to mental health and substance use disorders. The center is located at 619 3rd Avenue and Cherry St in Seattle.

We are looking for energized and passionate Service Coordinators to manage basic day‑to‑day operations at DESC’s STAR Center. Service Coordinators are tasked delivering these critical survival services as part of a large team, all of whom are committed to serving our most vulnerable citizens.

• Maintain order and communicate/enforce agency rules and policies.
• Intervene in client crises (medical, mental health, interpersonal).
• Initiate and maintain appropriate social interactions with clients.
• Monitor dorms, bathrooms and dayrooms to maintain safety and security of clients and premises.
• Consult with other staff and/or outside agencies as needed regarding client issues and needs.
• Provide information on social/health services and procedures (in‑agency and outside agency) to clients.
• Refer clients needing more extensive services to specialized program staff or to outside services, when appropriate.
• Screen referrals from other agencies.
• Work with and support community volunteers who volunteer during shift.
• Actively participate in staff meetings and in‑service trainings.
• Assist with the preparation, organization, serving and cleanup of food service scheduled during shift.
• Maintain order and cleanliness of work area.
• Recruit and supervise client volunteers for regular volunteer tasks.
• Work scheduled hours at shelter stations and/or milieu coverage and perform all duties of those areas.
• Monitor and ensure the return of all towels, blankets and other DESC property issued to clients.
• Register clients and document services provided during shift hours, in accordance with established procedures.
• Monitor day rest clients.
• Assist with transition from nighttime shelter to day program activities, such as morning cleanup.
• Observe client behaviors in the area surrounding the shelter, and intervene when necessary to discourage loitering, fighting, use or sale of drugs and alcohol, and other uncivil or illegal behaviors.
• Provide assistance to homeless people and others who are experiencing crises caused by mental illness and/or excessive drug/alcohol consumption.
• Provide information about and referral to other services available in the community to homeless people and others in need.
• Other duties as assigned.

• Basic understanding of homelessness and various characteristics of homeless adult populations.
• Ability to communicate and work effectively with staff from various backgrounds and disciplines.
• Ability to work effectively with clients displaying a wide range of…