Engagement Specialist

Overview

Coordinated Care Agency (CCA), a dba of the Archdiocesan Housing Authority, offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness.

The purpose of our work is to ensure that people have access to healthcare, housing, and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability. We approach our clients and colleagues through a trauma informed lens, based on the knowledge and understanding of how trauma affects people's lives.

We are seeking compassionate, mission‑driven individuals to join our team as Engagement Specialist I within our shelter programs in King County. Positions are available at our Seattle, Kent, Federal Way, and Kirkland locations, with a range of shifts to meet program needs.

Engagement Specialist I roles are compensated at $22.95 per hour.

Full-time positions include a competitive benefits package:

• Medical, dental, vision, life insurance, and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous paid time off, including paid sick time, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

• Provide crisis intervention and advocacy to participants.
• Coordinate with other social service agency workers (e.g., case managers, social workers, medical professionals, etc.) to provide for clients' immediate needs.
• Model interpersonal and living skills for clients.
• Carry out building and program rules.
• Maintain a safe and comfortable program environment.
• Assist janitorial and maintenance staff as needed, including removal of debris from client spaces, routine debris removal from the common areas and other janitorial assistance.
• Work as a team with other colleagues on shift and be able to work independently without direct supervision.
• Work in-person at a program and attend required in‑person agency meetings.

• Register new clients including evaluation and assessment of client needs.
• Review and record notes and information into databases that are relevant to other staff members and/or help ensure program consistency.
• Maintain client records, updating information on an ongoing basis.
• Explain and implement policies and procedures.
• Maintain accurate client count throughout shifts.
• Dispense personal belongings and supplies to clients.
• Complete frequent scheduled unit, building, and grounds checks throughout shifts.
• Engage outside professionals (e.g., Mental Health Professionals, Emergency First Responders, External Service Providers, etc.) when appropriate.

• Manage front desk and site security, including welcoming clients, visitors and donors, receive in‑kind donations, sorting and distributing mail, monitoring security cameras and lobby, implementing building and program rules, and sanitizing client belongings.
• Perform routine walkthroughs of the entire facility to engage with clients and ensure safety.
• Process messages and maintain accurate client tracking records.
• Answer phones and provide information to callers about services offered at the program and other locations.
• Lead activities and/or groups.
• Assist with serving and preparing meals, snacks, and beverages.
• Assist in hosting events for the clients and public.
• Assist clients as they move into or out of the program as needed.

• Supervise volunteers on shift
• Work with off‑site volunteers providing advice and support as needed.

• Attend staff meetings, workshops, retreats, and in‑service classes as assigned.
• Maintain accurate record of hours worked, record hours worked daily, and approve timecards before deadline.
• Contribute to and support a positive, team‑oriented work environment; participate with other staff members in group decision‑making process.
• Maintain cleanliness and organization in the program.
• Assist with client and program laundry as needed.
• Inform supervisors of facilities and client‑related…