Case Manager STCM

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02 role at Sentinel® Offender Services
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For over 30 years, Sentinel Offender Services has provided community based, offender‑funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success.

Schedule:

Monday – Friday / 8:00 am – 5:00 pm
Pay: $25.00/hr

The Case Manager provides a service to the contracted Department by handling an assigned caseload of offender’s serving an alternative sentence of electronic monitoring, and is primarily responsible for the comprehensive case management and enforcement of restrictions that are ordered by the Court, Probation, Parole, or Sheriff’s Department.

• Responsible for participant’s program orientation. Effectively communicate the program rules, regulations and contract requirements of their sentence.
• Recover monitoring devices from the field.
• Set guidelines and requirements for the participant while on the Electronic Monitoring program by detailing permitted activities and setting schedule for electronic monitoring.
• Conduct weekly or bi‑weekly participant compliance appointments to collect, review and interpret participant activity documentation; review participant activity reports to determine that participant is in compliance with sentencing guidelines meeting the regulations of program and sentence; collect program fees or adjust daily rate as needed; verify and/or adjust participant activity schedule; prepare reports and notices for case file and sentencing department.
• Review and interpret daily participant exception reports, investigating participant activity that is not in compliance with their sentence.
• Install or visually inspect electronic monitoring equipment used by participant, at Sentinel office or local jail.
• Testify in court for participants that have not met the requirements of the program.
• Advise Branch Manager of participants that are not in compliance with their program requirements.
• Recommend to Department that a non‑compliant participant be removed from the program.
• Maintain an auditable case file for all participants under their management.

• High School Diploma or equivalent.

• Problem Solving – Identify and resolve problems in a timely manner.
• Customer Service – Manage difficult customer situations; respond promptly to customer needs; meet commitments.
• Teamwork – Balance team and individual responsibilities.
• Business Acumen – Understand business implications of decisions.
• Ethics – Keep commitments; inspire trust; work with integrity; uphold organizational values.
• Organizational Support – Follow policies and procedures; support organizational goals and values.
• Judgment – Exhibit sound judgment; explain reasoning; involve appropriate people; make timely decisions.
• Professionalism – Approach others tactfully; remain calm under pressure; treat others with respect; accept responsibility; follow through on commitments.
• Quality – Demonstrate accuracy and thoroughness; seek continuous improvement.
• Adaptability – Adapt to changes; manage competing demands; adjust approach to fit the situation; handle frequent changes and unexpected events.
• Dependability – Take responsibility; keep commitments.
• Innovation – Meet challenges resourcefully; generate suggestions; develop innovative approaches and ideas.

• Experience and/or experience in criminal justice or related field preferred but not required.
• Must successfully pass criminal background investigation and drug screening.

• Professional communication skills to interact with Department members, judges, employees, and program participants.
• Ability to work in Microsoft Office applications and other Windows‑based programs.
• Ability to comprehend and communicate detailed information.
• Ability to prepare written reports and maintain accurate records.
• Strong presentation and persuasive skills.

Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.